4.5.13 CHANGE AND TRANSFORMATION

Question 1

What is the difference between change and transformation?
(1) Change is the improvement of the current situation, keeping the past in mind;
transformation is the emerging development of a new situation based on a vision of the
future
(2) Transformation is the improvement of the current situation, keeping the past in mind;
change is the emerging development of a new situation based on a vision of the future
(3) Change is the improvement of the current situation, based on a vision of the future;
transformation is the emerging development of a new situation keeping the past in mind
(4) Transformation is the improvement of the current situation, based on a vision of the future;
change is the emerging development of a new situation keeping the past in mind

Answer 1

(1) Change is the improvement of the current situation, keeping the past in mind;
transformation is the emerging development of a new situation based on a vision of the
future

Question 2

Which of these is correct?

(1) Project outputs are used to deliver benefits which in turn deliver outcomes
(2) Project outcomes are used to deliver outputs which in turn deliver benefits
(3) Project outputs are used to deliver outcomes which in turn deliver benefits
(4) Project benefits are used to deliver outcomes which in turn deliver outputs

Answer 2

(3) Project outputs are used to deliver outcomes which in turn deliver benefits

Question 3

Consideration of project outputs, enabling changes, outcomes, benefits, and change
objectives is most closely associated with which technique?
(1) Change control
(2) Benefits mapping
£) Risk management
(4) Handover and closure planning

Answer 3

(2) Benefits mapping

Question 4

Which of these is the best example of a tangible benefit?

(1) Reduction in cost of £5,000 per month, in the service department, three months after the project is completed
(2) Improved morale boosting staff retention by 5%
(3) Increased staff commitment after 3 months
(4) Calls answered faster than before the project

Answer 4

(1) Reduction in cost of £5,000 per month, in the service department, three months after the project is completed

Question 5

Which of these is the best example of an intangible benefit?

(1) Improved customer satisfaction as measured by a customer satisfaction survey after each intervention
(2) Costs reductions of £5,000 per month
(3) Improved staff morale
(4) Calls answered faster than before the project

Answer 5

(1) Improved customer satisfaction as measured by a customer satisfaction survey after each intervention