4.4.3 PERSONAL COMMUNICATION

Question 1

What is personal communication ?

Answer 1

Personal communication
includes the exchange of
proper information, delivered
accurately and consistently to
all relevant parties

Question 2

Should humour be used when communicating?
(1) Yes, because it makes people laugh
(2) No, because it is not professional
(3) Yes, because when used appropriately it can help to release tensions in a stressful
situation
(4) No, because telling jokes is not appropriate

Answer 2

(3) Yes, because when used appropriately it can help to release tensions in a stressful
situation

Question 3

Which of these is not a consideration when communicating with a virtual team?

(1) The message itself
(2) The communications medium
(3) Time zones
(4) The age of those in the team

Answer 3

(4) The age of those in the team

Question 4

In which of these situations would pull communications be the most appropriate
method of communications?
(1) When communicating with stakeholders with high power and high interest
(2) When communicating with a large group of stakeholders with low power and low interest
(3) When communicating with a group of stakeholders with high power and low interest
(4) When communicating with individuals in the project’s steering group

Answer 4

(2) When communicating with a large group of stakeholders with low power and low interest

Question 5

In which of these situations would push communications be the most appropriate
method of communications?
(1) When communicating the latest progress status of the project to all the staff in a large
organisation
(2) When communicating with a large group of stakeholders with low power and low interest
(3) When communicating project status to people with little or no interest in the project
(4) When communicating with individuals in the project’s steering group

Answer 5

(4) When communicating with individuals in the project’s steering group

Question 6

Which if these is an integral part of the communication process?

(1) Feedback
(2) Time of day
(3) Company culture
(4) Time zones

Answer 6

(1) Feedback