4.4 Retention and Withdrawal

Question 1

What is job withdrawal?

Answer 1

a set of behaviors with which employees try to avoid work situation physically, mentally, or emotionally.
 Centers around dissatisfaction – nature of job, supervisors/coworkers, pay levels, employees own disposition.

Question 2

What is job satisfaction?

Answer 2

a pleasant feeling resulting from the perception that one’s job fulfills or allows fulfillment of important job values.
 Overall score of job, weighted sum of job facet satisfaction

Question 3

What are the job satisfaction surveys?

Answer 3

 Job in general scale (BGSU – Bowling Green)
* Scale assumes that all subscales equally weighted.
 Minnesota Satisfaction Questionnaire
 Job Satisfaction Survey (USF)

Question 4

What is dispositional satisfaction?

Answer 4

Emotional stability and extraversion consistently predict job satisfaction across all jobs

Question 5

(T/F) Intelligence has a negative direct effect and a positive indirect effect (via job complexity) on job satisfaction

Answer 5

T

Question 6

What can you fix to improve satisfaction by designing better roles?

Answer 6

CAO

 Role ambiguity – uncertainty about what org expects from employee
 Role conflict – demands of job incompatible and one cannot meet all demands
 Role overload – too many expectations

Question 7

(T/F) Emotional stability and extraversion consistently predict job satisfaction across all jobs

Answer 7

T

Question 8

What are some retention efforts?

Answer 8

o Golden handcuffs – only modestly related to turnover.
o Leadership practices
o Career growth opportunities and training time
o Reducing work-life conflict better than pay
o Non-monetary benefits (high) as important as career growth