4330-chapter 6

Question 1

1. Which of the following statements about the characteristics of communicators is false?
   a. Communicators are more persuasive when they are credible.
   b. Credibility primarily depends on how the receivers evaluate the communicator.
   c. Communicators who are more physically attractive are more persuasive.
   d. Credibility is a more important factor than attractiveness in persuasiveness.
   e. The impact of credibility on persuasion decreases over time.

Answer 1

d. Credibility is a more important factor than attractiveness in persuasiveness.

Question 2

2. Which of the following will lead us to perceive a communicator as more attractive?
   a. High-status.
   b. That we want to be like him/her.
   c. Similarity to us.
   d. All of the above.
   e. None of the above.

Answer 2

d. All of the above.

Question 3

3. The use of professional jargon within a team can:
   a. Help to improve communication among members with similar
   professional backgrounds.
   b. Can lead to miscommunication among members with different
   professional backgrounds.
   c. Create feelings of being left out by recipients who do not know the jargon.
   d. All of the above are true.
   e. None of the above are true.

Answer 3

d. All of the above are true.

Question 4

4. Messages are more persuasive when:
   a. They contain sophisticated and complex arguments.
   b. They only present one side of a position.
   c. They arouse emotions in the receivers.
   d. The audience is not involved in the topic.
   e. All of the above are true.

Answer 4

c. They arouse emotions in the receivers.

Question 5

5. Unequal organizational status has which of the following effects on communications within teams?
   a. Downward communications are typically more positive in tone.
   b. Upward communications are more frequent and longer.
   c. Horizontal communications are more interactive and causal.
   d. Equal status communications more often lead to confusion among receivers.
   e. All of the above are true.

Answer 5

c. Horizontal communications are more interactive and causal.

Question 6

6. In a team, senders often send briefer messages than are needed because:
   a. They want to withhold information to increase power.
   b. They overestimate receivers’ familiarity with the information.
   c. They misunderstand the intentions of the receiver.
   d. They have poor communication skills.
   e. They have higher status.

Answer 6

b. They overestimate receivers’ familiarity with the information.

Question 7

7. Supportive organizational climates in groups tend to:
   a. Have a problem orientation that emphasizes presenting the facts.
   b. Encourage trust and openness.
   c. Discourage conflict and withdrawal.
   d. Encourage equality among group members.
   e. All of the above are true.

Answer 7

e. All of the above are true.

Question 8

8. _________ refers to an environment in which people feel free to express their thoughts and feelings.
   a. Physical safety.
   b. Social safety.
   c. Psychological safety.
   d. Group safety.
   e. Team safety.

Answer 8

c. Psychological safety.

Question 9

9. Research suggests that when communicating, teams spend of their time:
   a. Reviewing common information everyone knows.
   b. Combining unique perspectives of various members.
   c. Withholding information from each other.
   d. Sharing new knowledge with each other.
   e. Pursuing ideas from those outside of the team

Answer 9

a. Reviewing common information everyone knows.

Question 10

10. Building trust in teams:
    a. Involves being trusting and being trustworthy.
    b. Is a slow process.
    c. Is important for positive team outcomes.
    d. Involves an effective leader.
    e. All of the above.

Answer 10

e. All of the above.

Question 11

11. ___________ is the ability to solve emotional problems.
    a. Emotional intelligence.
    b. Cognitive ability.
    c. Communication.
    d. Trust.
    e. None of the above.

Answer 11

a. Emotional intelligence

Question 12

12. Which of the following is NOT a component of emotional intelligence (EI)?
    a. Self-awareness.
    b. Empathy.
    c. Emotional regulation.
    d. Trustworthiness.
    e. Relationship management.

Answer 12

d. Trustworthiness

Question 13

13. Which of the following component of emotional intelligence (EI) refers to the ability to respond to others’ emotions with respect and concern?
    a. Self-awareness.
    b. Empathy.
    c. Emotional regulation.
    d. Relationship management.
    e. None of the above.

Answer 13

d. Relationship management.

Question 14

14. Which of the following statements is FALSE regarding emotional intelligence?
    a. It is viewed as an individual skill.
    b. It is viewed as part of a team’s communication climate.
    c. It is important only in leaderless teams.
    d. It is related to higher performance.
    e. It can be improved.

Answer 14

c. It is important only in leaderless teams.

Question 15

15. Which of the following is NOT an important activity for a meeting facilitator?
    a. Advocate their position so the group understands it.
    b. Maintain an open communications climate.
    c. Manage disruptive behaviors.
    d. Manage differences among group members.
    e. Summarize important decisions.

Answer 15

a. Advocate their position so the group understands it.

Question 16

16. Member participation in a team discussion is related to:
    a. his/her status.
    b. his/her personality.
    c. the leader’s behavior.
    d. All of the above.
    e. None of the above.

Answer 16

d. All of the above.

Question 17

17. When a person summarizes a communication and checks to see if it has been received accurately, they are using what communication technique?
    a. Group process evaluation.
    b. Active listening.
    c. Problem Solving orientation.
    d. Defensive communication.
    e. Networking

Answer 17

b. Active listening.

Question 18

18. Group members can help to build trust within a team by:
    a. Self-disclosing as much as possible about themselves.
    b. Showing acceptance and support for other’s communications.
    c. Not expressing your feelings when you disagree with others.
    d. Limiting one’s participation when a conflict occurs.
    e. All of the above.

Answer 18

b. Showing acceptance and support for other’s communications.

Question 19

19. Which of the following is NOT a guideline to effectively running the virtual meeting?
    a. Publish the meeting ahead of time.
    b. Break the meeting into short chunks.
    c. Script the meeting more loosely than a face-to-face meeting.
    d. Create a common visual focus during the meeting.
    e. Provide separate communication channels for task and process issues.

Answer 19

c. Script the meeting more loosely than a face-to-face meeting.

Question 20

20. Which of the following is NOT a guideline for dealing with emotions in teams?
    a. Encourage members to share emotions about personal issues.
    b. Understand feelings rather than evaluate them.
    c. Encourage open communication when emotions are related to the task.
    d. Process feelings in the group.
    e. All of the above are ways to deal with emotions in teams.

Answer 20

a. Encourage members to share emotions about personal issues.