4330-chapter 2 Flashcards
1
Q
- The main criteria used to measure team success are:
a. Task completion, social relations, and individual benefit.
b. Task speed, quality, and accuracy.
c. Social relations, group maintenance, and viability.
d. Individual success, group success, and organizational success.
e. None of the above.
A
a. Task completion, social relations, and individual benefit.
2
Q
- Team success is more than just completing the task because:
a. The task may be able to be completed without using a team.
b. Teams may not be the most effective method for completing the task.
c. Developing team skills for the future is an important part of teamwork.
d. Teams are valuable when tasks are disrupted by unforeseen events.
e. All of the above are true.
A
e. All of the above are true.
3
Q
- Successful teams contain members who have all of the following characteristics except:
a. The skills, knowledge, and ability to perform the task.
b. The power and authority to implement team decisions.
c. The group process skills to work well together.
d. Similar social and education backgrounds to support good communication.
e. All of the above factors are important.
A
d. Similar social and education backgrounds to support good communication.
4
Q
- Groups are typically better than the sum of individual efforts for tasks that:
a. Are easily divisible.
b. Focus on maximizing output.
c. Consist of additive efforts.
d. Are unitary and optimizing.
e. All of the above.
A
d. Are unitary and optimizing.
5
Q
- Which of the following statements about the group process is false?
a. Groups may make bad decisions because the desire to maintain social relations conflicts with making a rational decision.
b. The group process typically encourages creative solutions to problems.
c. High performing groups usually have task oriented goals.
d. Good social relations among members provide support for performing the task.
e. All of the above are true.
A
b. The group process typically encourages creative solutions to problems.
6
Q
- What is the relationship between team success and organizational context?
a. Successful teams change the organization and create their own context.
b. Organizational context is not one of the main determinants of team success.
c. The organization’s feedback and reward system is an important part of a team’s organizational context.
d. Supportive organizational cultures promote open communication and give power and responsibility to the manager.
e. All of the above are true.
A
c. The organization’s feedback and reward system is an important part of a team’s organizational context.
7
Q
- Research on the characteristics of successful work teams shows that they typically have:
a. Clear and well defined goals.
b. Leaders who facilitate (but not control) the team’s actions.
c. Organizations that support the team with power and resources.
d. Tasks that are challenging and motivating.
e. All of the above are characteristics of successful teams.
A
e. All of the above are characteristics of successful teams.
8
Q
- Which of the following is a personal benefit of working in teams?
a. Developing communication and organizational skills
b. Increased social support
c. Shared knowledge and expertise
d. Improve interpersonal skills
e. All of the above
A
e. All of the above
9
Q
- Which of the following is NOT a necessary condition for a team to succeed?
a. Task is suitable for teamwork
b. Allotting tasks based on previous work in teams
c. Organization provides supportive context to complete task
d. Team has right group of people to perform task
e. Team combines resources effectively
A
b. Allotting tasks based on previous work in teams
10
Q
- According to McGrath (1984), which is not a type of group goal based on the different types of tasks teams perform?
a. Generate
b. Plan
c. Choose
d. Negotiate
e. Execute
A
b. Plan
11
Q
- In a group, whose responsibility is it to provide direction?
a. The organization
b. All team members
c. The group leader
d. Project managers
e. None of the above
A
c. The group leader
12
Q
- Which of the following should the organization provide to teams so they can be successful?
a. Minimal information from the organization
b. Tasks that are easy to complete
c. Free resources such as day care services
d. Financial resources and training support
e. Nothing; teams should function independently from the organization
A
d. Financial resources and training support
13
Q
- The main reason researchers have found different results when looking at characteristics of successful teams is:
a. They have studied different types of teams
b. They have used different methods of analysis
c. They have studied unsuccessful teams
d. All research has been done in a lab and is therefore biased
e. Organizations have not allowed researchers to study their employees
A
a. They have studied different types of teams
14
Q
- Implementation of work teams is one of the most common organizational interventions in:
a. Research organizations
b. Management divisions
c. Manufacturing firms
d. Professional project firms
e. All of the above
A
c. Manufacturing firms
15
Q
- From the organizations point of view, what is a problem with teamwork?
a. Wasted resources implementing new team strategies instead of fixing old ones
b. Worker absenteeism due to team member dissatisfaction
c. Teams may not be necessary for the task at hand
d. Transitions from traditional management to teams can create large disagreements between employees and managers.
e. All of the above
A
e. All of the above
