4330-chapter 3

Question 1

1. Group socialization refers to:
   a. Process by which a group is integrated into the larger organizational context.
   b. Process by which a person becomes a member of a group.
   c. Process by which leaders develop relations with individual members.
   d. All of the above.
   e. None of the above.

Answer 1

b. Process by which a person becomes a member of a group.

Question 2

2. Which of the following is NOT one of the stages of group socialization?
   a. Investigation.
   b. Socialization.
   c. Absorption.
   d. Maintenance.
   e. All of the above are stages of group socialization.

Answer 2

c. Absorption.

Question 3

3. Contemporary approaches to group socialization examine:
   a. How work teams deal with constantly changing group membership.
   b. How new members are recruited and integrated into permanent teams.
   c. How teams are integrated into their organizations.
   d. How roles affect team socialization.
   e. How stages of socialization may differ for different teams.

Answer 3

a. How work teams deal with constantly changing group membership.

Question 4

4. Which of the following is FALSE about “Flash” teams?
   a. Many organizations today utilize these teams.
   b. They are temporary work teams.
   c. Examples include emergency surgery and disaster relief teams.
   d. New members join and others leave frequently during the life of the team.
   e. Socialization does not occur in these teams because they change so quickly.

Answer 4

e. Socialization does not occur in these teams because they change so quickly.

Question 5

5. Research on work teams shows that clear project goals:
   a. Help improve team performance and internal team processes.
   b. Lead to greater conflict.
   c. Are not possible without a team leader.
   d. Are the same as the team’s mission statement.
   e. Are not necessary.

Answer 5

a. Help improve team performance and internal team processes.

Question 6

6. Which of the following is NOT a characteristic of good team goals?
   a. They are clear and specific.
   b. They are measurable.
   c. They are moderately difficult.
   d They occur only once at the beginning of the team’s life.
   e. They involve participation from the team.

Answer 6

d They occur only once at the beginning of the team’s life.

Question 7

7. The conflict between individual and group goals can lead to:
   a. Improper group socialization.
   b. Hidden agendas that disrupt the group’s performance.
   c. A breakdown in group norms.
   d. An increased need for resocialization.
   e. None of the above.

Answer 7

b. Hidden agendas that disrupt the group’s performance.

Question 8

8. Ground rules that define appropriate and inappropriate behavior in a group are called:
   a. Agendas.
   b. Goals.
   c. Norms.
   d. Conflicts.
   e. Stages of development.

Answer 8

c. Norms.

Question 9

9. Group norms are valuable because they:
   a. Help give group members a sense of how they are different from the group.
   b. Reduce overly predictable behavior by group members.
   c. Help to define what is appropriate behavior by group members.
   d. Make the group less distinctive.
   e. All of the above.

Answer 9

c. Help to define what is appropriate behavior by group members.

Question 10

10. Research on the effects of group norms on work teams shows that:
    a. Teams perform better when they have strong norms.
    b. Strong norms can reduce management’s ability to influence the team.
    c. Norms typically lead to centralized power within the team.
    d. All of the above.

Answer 10

b. Strong norms can reduce management’s ability to influence the team.

Question 11

11. Which of the following is FALSE regarding the development of group norms?
    a. They develop unconsciously and gradually over time.
    b. They are developed only when there are external pressures.
    c. They are created by mutual influence and develop through interactions of group members.
    d. They come from a variety of sources.
    e. They are strongly influenced by events early in the group’s existence.

Answer 11

b. They are developed only when there are external pressures.

Question 12

12. In the Hawthorne studies of teamwork, group norms:
    a. Controlled the amount of work people performed.
    b. Were nonexistent because management was so controlling.
    c. Had only benefits for the group and organization.
    d. Lead to only problems for the group and organization.
    e. Were not part of those studies.

Answer 12

a. Controlled the amount of work people performed.

Question 13

13. Team warm-ups are also referred to as:
    a. Group norms.
    b. Goal-setting.
    c. Jump-starting.
    d. Social icebreakers.
    e. Team contracts.

Answer 13

d. Social icebreakers.

Question 14

14. Which of the following statements is INCORRECT in terms of how team warm-ups should be used?
    a. At the start of team meetings.
    b. During the early stages of group development.
    c. To develop social relations between group members.
    d. Only when group members know each other well.
    e. To aid in socializing new members.

Answer 14

d. Only when group members know each other well.

Question 15

15. Which of the following statements about the stages of group development is FALSE?
    a. Forming is the stage when members are getting to know each other.
    b. Groups go through a storming or conflict stage after they have completed most
    of their work.
    c. Groups need to establish norms before they can become fully productive.
    d. Groups are more productive in their later stages of development.
    e. Not all groups follow the typical pattern of stages of group development.

Answer 15

b. Groups go through a storming or conflict stage after they have completed most
of their work.

Question 16

16. One of the important lessons from the study of group development is:
    a. Strong leadership is crucial to group success.
    b. Teams should focus on productivity at the beginning of a project.
    c. Most of the productive work occurs at the end of a project.
    d. Good social relations among team members often do not develop until the
    end of a project.
    e. All of the above are true.

Answer 16

c. Most of the productive work occurs at the end of a project.

Question 17

17. Whereas group development theories are focused on _______ groups, an alternative view based on characteristics of projects rather than on development of group processes, is based on research on ______.
    a. Therapy; work teams
    b. Work; therapy groups
    c. Social; work teams
    d. Therapy; families
    e. Learning; therapy groups

Answer 17

a. Therapy; work teams

Question 18

18. McGrath’s model of how project groups operate over time proposes four types of functions:
    a. Inception, problem solving, conflict resolution, execution.
    b. Forming, storming, norming, performing.
    c. Creation, development, diffusion, execution.
    d. Investigation, maintenance, socialization, turnover.
    e. Value expression, coordination, defining appropriate behavior, creating identity.

Answer 18

a. Inception, problem solving, conflict resolution, execution.

Question 19

19. Anacona and Caldwell (1990) present a model of group development based on the:
    a. Notion of punctuated equilibrium.
    b. Cyclical nature of team development.
    c. Changing nature of tasks and how these changes affect internal processes and external relations.
    d. Temporal nature of teams.
    e. The development of group processes.

Answer 19

c. Changing nature of tasks and how these changes affect internal processes and external relations.

Question 20

20. In order to help teams improve the beginning stages of a project, the team members should:
    a. Focus on developing the social relations among members.
    b. Spend time carefully analyzing the definition of the project.
    c. Explicitly develop group norms to manage how members interact.
    d. All of the above.
    e. None of the above.

Answer 20

d. All of the above.

Question 21

21. A team contract:
    a. Is a plan for how the team will manage its teamwork activities.
    b. Helps clarify role expectations and work norms.
    c. Helps the team identify and resolve conflicts and misunderstandings.
    d. All of the above.
    e. None of the above.

Answer 21

d. All of the above.

Question 22

22. In starting a virtual team, factors to consider include:
    a. Experience using technology.
    b. Ability to communicate using technology.
    c. Attitude toward working on virtual teams.
    d. Availability of technology.
    e. All of the above.

Answer 22

e. All of the above.

Question 23

23. Most of the literature on virtual teams suggests:
    a. Getting the team together face-to-face at the start of the project.
    b. Limiting the team size to smaller than face-to-face teams.
    c. Ensuring the team is leader-less.
    d. Limiting all social interactions between members.
    e. All of the above.

Answer 23

a. Getting the team together face-to-face at the start of the project.