4.1 quality and safety in healthcare

Question 1

what is first order problem solving?

Answer 1

two strategies to it:

do what it takes to continue a patient care task, no more no less

• meets immediate demand
• minimises time away from patient

ask for help from people who are socially close rather than those who are best equipped to solve the problem

• preserves reputation
• minimises difficult encounters

Question 2

what is second order problem solving?

Answer 2

using tools to help overcome difficult circumstances

positive consequences for workers and organisations if action is successful to prevent problem for recurring

• higher productivity
• greater customer satisfaction
• more content workers
• more committed workers

reduces likelihood of errors recurring or causing harm

Question 3

why would people not use second order problem solving?

Answer 3

• stubborn

- never been done before = scared it won’t work

Question 4

what are the reasons for non oxygenation?

Answer 4

obstruction

constriction

paralysis

Non Perfusion