1.2 human factors

Question 1

what are some key qualities an effective team leader should have?

Answer 1

• organise the team
• articulate clear goals
• skilful and conflict resolution
• make decisions through collective input of members

Question 2

what team events should be in place in planning, problem solving and process involvement?

Answer 2

brief - short session to discuss team formation

huddle - reestablish situational awareness, assign resources and express concerns s well as discuss critical issues

debrief - after action review. roles and responsibilities should be understood, workload distributed equally and what went well, what didn’t and what should change.

Question 3

what is situation monitoring?

Answer 3

process of scanning and assessing situational elements to gain information, understanding, or maintain awareness to support functioning of the team

Question 4

what is cross monitoring?

Answer 4

an error reduction strategy that involves

• monitoring other team members
• provide safety net in team
• ensure mistakes are caught easily
• ‘watch each others backs’

Question 5

what tool can be used for situation monitoring?

Answer 5

STEP

Status of patient
Team members
Environment
Progress towards goal

the components of situation monitoring

Question 6

what are the individual team members responsibility in situation monitoring?

Answer 6

IM SAFE

Illness
Medication
Stress
Alcohol and drugs
Fatigue
Eating and elimination

Question 7

what is mutual support?

Answer 7

ability to anticipate and support other team members needs through accurate knowledge about their responsibilities and workload

tool = CUS

I am CONCERNED
I am UNCOMFORTABLE
this is a SAFETY ISSUE

Question 8

what tool can be used to manage and resolve conflict?

Answer 8

D - describe situation/behaviour
E - express how you feel/concerns
S - suggest alternatives and agreement
C - concensus

DESC

Question 9

what tool can be used for communicating effectively?

Answer 9

SBAR

S - situation
B - background
A - assessment. what I thing the problem is
R - recommendation

ALSO
call out - inform all team members whats happening during an emergency and helps anticipate next steps

check back - to make sure next steps are understood and people know what to do

hand off - transfer information to people who are taking care of patient next. includes questions, clarification and confirmation.

Question 10

what are the barriers to effective teamwork?

Answer 10

lack of time
lack of info sharing
conflict
distractions 
fatigue