4.1 Introduction to Marketing Flashcards
what is a market
- a place, physical or virtual, where buyers and sellers come to exchange goods
business to consumer marketing
a business selling products to customers
marketing mix
decisions of a business regarding its product, price, promotion, place, people, processes and physical evidence
product
the good or service which satisfies a need or want in a market
element of marketing mix
price
amount of money a business charges for a product or service
element of marketing mix
promotion
advertising, sponsorships, sales promotion, or other tactics to inform and persuade customers to buy a product
element of marketing mix
place
physical distribution of the product
element of marketing mix
people
those involved in offering a service
element of marketing mix
processes
acitivities needed in the interaction between the customer and the business
element of marketing mix
physical evidence
sensory elements that the customer sees, smells, hears and touches when interacting with a business
element of marketing mix
marketing
range of ideas in which a business can adapt strategy to meet the needs and expectations of consumers and sell their products
product orientation
prioritising research and development of high quality, specialised products, rather than prioritising market research
patent
licence/ grany that gives an inventor exclusive right to make, use or sell a product for a specific period of time
market leader
product/ brand with highest market share
disadvantages of market orientation
high risk
high costs
no guarantee that customers will want to buy the final product
ergo, money invested in the product is lost
advantages to market orientation
USP and quality (distinguishes itself from competitors)
monopoly power (patents enable the business to be the sole producer for a period of time (ergo, large revenues and profits))
lack of competition (totally new products = little or no competition)
market orientation
sole focus of the business is on the needs and wants of a market segment
unique selling point (USP)
feature of a product that distinguishes it from its competitors
what is a type of organisation more likely to be market oriented
social enterprise (as it meets human needs)
advantages of market orientation
low risk
repeat customers
social enterprises (want to be market oriented to solve human problems and meet human needs)
disadvantages of market orientation
no USP (not distinguished from competitors; greater competition)
market research must be right
agility (must be responsive to changing market conditions)
market share
value os a single company’s sales or revenues compared with the sales of all businesses in a market
market growth
increase in sales revenues or sales volume in an individual market over time
formula for market share (sales)
(product sales/ total market sales) * 100
formula for market share (units sold)
(units solf by business/ total units sold in market) * 100
market growth formula
((total market shares T2 - total market shares T1) / total previous market sales T1) *100
advantages of market leadership
- accessing distribution channels (ie retailers) (creates positive feedback loop = high market share leads to wide distribution and strong sales, do market share grows more)
- brand recognition (customers more likely to buy a brand they recognize)
- economies of scale (lower unit cost than competitors; buys in bulk, cheaper; equipment and advertising spread over a larger volume ou output; therefore, lower prices for customers or same prices and larger profits)
- price leadership (market leaders usually have a lot of control over the product price)
distribution channel
network used to move a product from the manufacturer to the end users
advantages of market leadership FOR CUSTOMERS
- networks: product becomes more valuable the more people use it
- price: economies of scale, so lower prices for customers
- innovation: high sales and profits, so investments in product research and development
disadvantages of market leadership FOR CUSTOMERS
- networks: larger businesses may dominate and abuse power in networks)
- price: even if they get economies of scale, there is no guarantee they will lower prices. they may simply want higher profits. dominant company controls prices, so may raise prices for customers due to low competition.
- innovation: domination = low competition, so no incentive to dominate
disadvantages of market leadership FOR THE BUSINESS
- dominant businesses may not want to innovate, and their high profits may attract competitors who can innovate quicker
- business may get too large and experience diseconomies of scale
disadvantages of maket leadership FOR THE ECONOMY, SOCIETY AND THE ENVIRONMENT
- lobbying politicians for favourable legislation which weakens the environment
- lobbying politicians to lessen competition in the market (support for mergers and acquisitions)
- resisting trade unions and efforts of kess powerful individuals for fair pay
- tax loopholes to avoid paying tax (which is used for essential services and infrastructure)