4.1 Introduction to Marketing Flashcards

1
Q

what is a market

A
  • a place, physical or virtual, where buyers and sellers come to exchange goods
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2
Q

business to consumer marketing

A

a business selling products to customers

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3
Q

marketing mix

A

decisions of a business regarding its product, price, promotion, place, people, processes and physical evidence

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4
Q

product

A

the good or service which satisfies a need or want in a market

element of marketing mix

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5
Q

price

A

amount of money a business charges for a product or service

element of marketing mix

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6
Q

promotion

A

advertising, sponsorships, sales promotion, or other tactics to inform and persuade customers to buy a product

element of marketing mix

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7
Q

place

A

physical distribution of the product

element of marketing mix

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8
Q

people

A

those involved in offering a service

element of marketing mix

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9
Q

processes

A

acitivities needed in the interaction between the customer and the business

element of marketing mix

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10
Q

physical evidence

A

sensory elements that the customer sees, smells, hears and touches when interacting with a business

element of marketing mix

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11
Q

marketing

A

range of ideas in which a business can adapt strategy to meet the needs and expectations of consumers and sell their products

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12
Q

product orientation

A

prioritising research and development of high quality, specialised products, rather than prioritising market research

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13
Q

patent

A

licence/ grany that gives an inventor exclusive right to make, use or sell a product for a specific period of time

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14
Q

market leader

A

product/ brand with highest market share

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15
Q

disadvantages of market orientation

A

high risk

high costs

no guarantee that customers will want to buy the final product
ergo, money invested in the product is lost

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16
Q

advantages to market orientation

A

USP and quality (distinguishes itself from competitors)

monopoly power (patents enable the business to be the sole producer for a period of time (ergo, large revenues and profits))

lack of competition (totally new products = little or no competition)

17
Q

market orientation

A

sole focus of the business is on the needs and wants of a market segment

18
Q

unique selling point (USP)

A

feature of a product that distinguishes it from its competitors

19
Q

what is a type of organisation more likely to be market oriented

A

social enterprise (as it meets human needs)

20
Q

advantages of market orientation

A

low risk

repeat customers

social enterprises (want to be market oriented to solve human problems and meet human needs)

21
Q

disadvantages of market orientation

A

no USP (not distinguished from competitors; greater competition)

market research must be right

agility (must be responsive to changing market conditions)

22
Q

market share

A

value os a single company’s sales or revenues compared with the sales of all businesses in a market

23
Q

market growth

A

increase in sales revenues or sales volume in an individual market over time

24
Q

formula for market share (sales)

A

(product sales/ total market sales) * 100

25
Q

formula for market share (units sold)

A

(units solf by business/ total units sold in market) * 100

26
Q

market growth formula

A

((total market shares T2 - total market shares T1) / total previous market sales T1) *100

27
Q

advantages of market leadership

A
  • accessing distribution channels (ie retailers) (creates positive feedback loop = high market share leads to wide distribution and strong sales, do market share grows more)
  • brand recognition (customers more likely to buy a brand they recognize)
  • economies of scale (lower unit cost than competitors; buys in bulk, cheaper; equipment and advertising spread over a larger volume ou output; therefore, lower prices for customers or same prices and larger profits)
  • price leadership (market leaders usually have a lot of control over the product price)
28
Q

distribution channel

A

network used to move a product from the manufacturer to the end users

29
Q

advantages of market leadership FOR CUSTOMERS

A
  • networks: product becomes more valuable the more people use it
  • price: economies of scale, so lower prices for customers
  • innovation: high sales and profits, so investments in product research and development
30
Q

disadvantages of market leadership FOR CUSTOMERS

A
  • networks: larger businesses may dominate and abuse power in networks)
  • price: even if they get economies of scale, there is no guarantee they will lower prices. they may simply want higher profits. dominant company controls prices, so may raise prices for customers due to low competition.
  • innovation: domination = low competition, so no incentive to dominate
31
Q

disadvantages of market leadership FOR THE BUSINESS

A
  • dominant businesses may not want to innovate, and their high profits may attract competitors who can innovate quicker
  • business may get too large and experience diseconomies of scale
32
Q

disadvantages of maket leadership FOR THE ECONOMY, SOCIETY AND THE ENVIRONMENT

A
  • lobbying politicians for favourable legislation which weakens the environment
  • lobbying politicians to lessen competition in the market (support for mergers and acquisitions)
  • resisting trade unions and efforts of kess powerful individuals for fair pay
  • tax loopholes to avoid paying tax (which is used for essential services and infrastructure)