4. WWL Staff & HR

Question 1

How many staff did WWL have at 30 Sept 21?

Answer 1

90

Question 2

Provide a breakdown of staff at 30 Sept 21

Answer 2

48 production staff
15 selling and distribution staff
27 administration staff

90 staff in total

Question 3

Describe the training provided to WWL staff

Answer 3

Staff are regularly trained on new carpet making techniques
Keen to promote a high profile for WWL in industry, so encourages staff to become involved in carpet manufacturing industry societies & forums & enter competitions for awards

Question 4

Why does WWL encourage training for staff?

Answer 4

Believes having well motivated and agile workforce is an important wa to stay innovative and competitive
Has a Mutuality Pact to work on building a strong relationship with its employees

Pact: “We will look after you, our employees. its through your collective hardworking and dedication that we grow and become profitable. We therefore promise to share in our growth and profits through an equitable and transparent profit-sharing scheme’

In return, they expect staff to be highly flexible and proactive

Question 5

Describe the CPT scheme

Answer 5

In seeking flexibility, previously required staff to undertake obligatory retraining in order to take on different roles on a rotational basis
Created some resentment among staff, who found it to be challenging and disruptive
Especially challenging for those on flexible working arrangements (e.g. job sharing, returning parents, staff w caring responsibilities)

Kas Mukesh (appointed 2018) replaced this with voluntary Carpeting Professional Training (CPT)- staff got CPT points if they were proactive in developing themselves further by taking on new roles

Internal training courses are available to staff to equip themselves with competencies and skills needed to work in more than 1 area of the business

Kas also introduced annual staff ‘pulse’ survey in 2019 to measure level of staff engagement. Repeated every Oct, over 90% of e’res completing it anonymously
Pulse scores (/100) 2019: 71 , 2020 56 , 2021: 69

Question 6

What is the pulse survey?

Answer 6

Kas also introduced annual staff ‘pulse’ survey in 2019 to measure level of staff engagement. Repeated every Oct, over 90% of e’res completing it anonymously
Pulse scores (/100) 2019: 71 , 2020 56 , 2021: 69

Question 7

When was Kas Mukesh appointed?

Answer 7

2018

Question 8

How does the bonus scheme work?

Answer 8

On acquiring majority share of business in 2015, Felicity introduced 2 bonus schemes (1 for directors, 1 for staff)

All bonuses charged to admin expenses in the man acc in the year they relate to

Question 9

For the following director, confirm which department they work in, the bonus based on % improvement in and bonus in 2021
Felicity Darchon

Answer 9

Department: Administration
Bonus based on % improvement in: Revenue
Bonus in 2021: £33k

Question 10

For the following director, confirm which department they work in, the bonus based on % improvement in and bonus in 2021
Kay Mukesh

Answer 10

Department: Administration
Bonus based on % improvement in: Gross profit and pulse score
Bonus received in 2021: £8k

Question 11

For the following director, confirm which department they work in, the bonus based on % improvement in and bonus in 2021
Fay Drost

Answer 11

Dept: Production
Bonus based on % improvement in: Cost of sales/m2 and gross profit
Bonus received in 2021: £8k

Question 12

For the following director, confirm which department they work in, the bonus based on % improvement in and bonus in 2021
Thilo Keogh

Answer 12

Dept: Selling and distribution
Bonus based on % improvement in: Revenue and new clients won
Bonus in 2021: £14k

Question 13

For the following director, confirm which department they work in, the bonus based on % improvement in and bonus in 2021
Dilanee Acharya

Answer 13

Dept: Administration
Bonus based on % improvement in: gross profit
Bonus received in 2021: £10k

Question 14

What was the total director bonuses received in 2021?

Answer 14

£73k
Felicity Darchon £33k
Kas Mukesh £8k
Fay Drost £8k
Thilo Keogh £14k
Dilanee Acharya £10k

Question 15

Who is eligible for a staff bonus?

Answer 15

Any staff member who is still permanently employed on 30 Sept and has been employed for a minimum of 6m

Question 16

How is the bonus pool calculated?

Answer 16

Calculated at 25% of the increase in gross profit as reported in the management accounts
Subject to their being a minimum annual growth in gross profit of £250k

Question 17

Show how the staff bonus is calculated

Answer 17

Gross profit 2021: £5,238, 2020: £4,464
Change from prior year = £774k
Above minimum growth required (£250k)
Staff bonus = 25% of increase in GP (774k * 0.25) = 194k

Question 18

How was the bonus in 2021 split?

Answer 18

It was shared between 85 employees (90 e’ees less the 5 directors)

Bonus isn’t shared equally- its as a calculation of indiv staff members bonus’ is determined by their line managers

Individual staff member payments ranged from £300 to £6,000

Question 19

Are bonuses shared equally?

Answer 19

No - the calc of individual staff member bonus’ are determined by their line manager

Question 20

What do bonuses range from?

Answer 20

For directors: £8k - £33k
For employees: £300 - £6k

Question 21

How do line managers determine the bonus an employee receives?

Answer 21

Board expects them to make an assessment of an individuals overall contribution - taking into account role, experience, seniority and total number of CPT points accumulated

Question 22

Give some quotes employees made as part of pulse survey (Oct 21)

Answer 22

• Restructuring admin team in 19 lowered staff numbers but didn’t help as no bonus in 19 or 20. But divs got paid out which isn’t fair. (tufting mach operator, 56yrs, 0 CPT points, WWL in 2009)
• I did CPT training for bespoke design, raised my bonus, but was asked to stay in retail tufting work as short staffed. So never got involved in the design project. tufting mach op, 21yrs, 4 CPT points, WWL in 2019
• Great we made it through 2020 given eeverything, great 2021 bonus. Lucky to be here, but make own luck. (Marketing exec, 25yrs, 34CPT points, WWL in 2018)