4. Valuing a Diverse Workforce Flashcards
Workforce diversity
people in an organization are different from and similar to one another
Surface-level diversity
Easily perceived (dễ nhận thấy) differences that may trigger certain stereotypes (định kiến), but that do not necessarily reflect the ways people think or feel
Deep-level diversity
Differences in values, personality, and work preferences
managing workforce diversity is important for 3 reasons
- People management benefits
- Organizational performance benefits
- Strategic benefits
The Changing Workplaces of US
- Total population
- Racial/ethnic groups
- Aging population
Global Workforce Changes
- Total world population
2. Aging population
Race
the biological heritage (including skin color and associated traits) that people use to identify themselves
Ethnicity
social traits (such as cultural background or allegiance) that are shared by a human population
Challenges in Managing Diversity
- Personal Bias
- Stereotyping and Discrimination
- Glass ceiling
Bias (thiên kiến)
a “tendency or preference” toward a particular perspective (góc nhìn) or ideology (hệ tư tưởng)
Prejudice (định kiến)
a “preconceived (định trước) belief, opinion, or judgment” toward a person or a group of people
Stereotyping (rập khuôn)
judging a person based on a perception of “a group to which that person belongs”
Discrimination
when someone “acts out their prejudicial attitudes” toward people who are the targets of their prejudice
Glass ceiling
the invisible “barrier that separates women and minorities from top management positions”
Legal Aspect of Workplace Diversity
Workplace diversity needs to be “more than understanding and complying with federal laws”
Mentoring
a process whereby an experienced organizational member (a mentor) provides advice and guidance to a less experienced member (a protégé)
Diversity skills training
specialized training to educate employees about the importance of diversity and to teach them skills for working in a diverse workplace
Employee resource groups
groups made up of “employees connected by some common dimension of diversity”
workplace diversity management initiatives (sáng kiến)
- Some of the federal laws on diversity include:
- Title VII of the Civil Rights Act
- The Americans with Disabilities Act
- Age Discrimination in Employment Act - Workplace diversity initiatives to diversity include:
a. mentoring
b. diversity skills training,
c. employee resource groups
people management benefits
- better use of employee talent
- increase quality of team problem-solving efforts
- attract and retain diverse employees
organizational performance benefits
- reduce costs
- enhance problem-solving ability
- improve system flexibility
strategic benefits
- understand of a diverse market place
- improve sales, market share
- competitive advantage
