4. Valuing a Diverse Workforce

Question 1

Workforce diversity

Answer 1

people in an organization are different from and similar to one another

Question 2

Surface-level diversity

Answer 2

Easily perceived (dễ nhận thấy) differences that may trigger certain stereotypes (định kiến), but that do not necessarily reflect the ways people think or feel

Question 3

Deep-level diversity

Answer 3

Differences in values, personality, and work preferences

Question 4

managing workforce diversity is important for 3 reasons

Answer 4

1. People management benefits
2. Organizational performance benefits
3. Strategic benefits

Question 5

The Changing Workplaces of US

Answer 5

1. Total population
2. Racial/ethnic groups
3. Aging population

Question 6

Global Workforce Changes

Answer 6

1. Total world population

2. Aging population

Question 7

Race

Answer 7

the biological heritage (including skin color and associated traits) that people use to identify themselves

Question 8

Ethnicity

Answer 8

social traits (such as cultural background or allegiance) that are shared by a human population

Question 9

Challenges in Managing Diversity

Answer 9

1. Personal Bias
2. Stereotyping and Discrimination
3. Glass ceiling

Question 10

Bias (thiên kiến)

Answer 10

a “tendency or preference” toward a particular perspective (góc nhìn) or ideology (hệ tư tưởng)

Question 11

Prejudice (định kiến)

Answer 11

a “preconceived (định trước) belief, opinion, or judgment” toward a person or a group of people

Question 12

Stereotyping (rập khuôn)

Answer 12

judging a person based on a perception of “a group to which that person belongs”

Question 13

Discrimination

Answer 13

when someone “acts out their prejudicial attitudes” toward people who are the targets of their prejudice

Question 14

Glass ceiling

Answer 14

the invisible “barrier that separates women and minorities from top management positions”

Question 15

Legal Aspect of Workplace Diversity

Answer 15

Workplace diversity needs to be “more than understanding and complying with federal laws”

Question 16

Mentoring

Answer 16

a process whereby an experienced organizational member (a mentor) provides advice and guidance to a less experienced member (a protégé)

Question 17

Diversity skills training

Answer 17

specialized training to educate employees about the importance of diversity and to teach them skills for working in a diverse workplace

Question 18

Employee resource groups

Answer 18

groups made up of “employees connected by some common dimension of diversity”

Question 19

workplace diversity management initiatives (sáng kiến)

Answer 19

1. Some of the federal laws on diversity include:
   - Title VII of the Civil Rights Act
   - The Americans with Disabilities Act
   - Age Discrimination in Employment Act
2. Workplace diversity initiatives to diversity include:
   a. mentoring
   b. diversity skills training,
   c. employee resource groups

Question 20

people management benefits

Answer 20

1. better use of employee talent
2. increase quality of team problem-solving efforts
3. attract and retain diverse employees

Question 21

organizational performance benefits

Answer 21

1. reduce costs
2. enhance problem-solving ability
3. improve system flexibility

Question 22

strategic benefits

Answer 22

1. understand of a diverse market place
2. improve sales, market share
3. competitive advantage