4. The Business Analysis Service Framework Flashcards
What service investigates root causes of problems, identify where a business need exists and shape the change project to address this need
Situation Investigation and Problem analysis
What techniques are used for Situation Investigation and Problem analsysis?
Interviewing, Workshops, Rich Pictures, mind maps
What service evaluates the options to meet the business need and support the development of the business case for change
Feasibility assessment and business case development
What service researches, analyzes, defines current and proposed business processes, apply gap analysis to identify actions required to implement the revised processes?
Business process improvement
What technique is used to conduct Business Process Improvement?
Business process modelling with UML or BPMN, business rules analysis, value chain/value stream analysis, activity diagram, event analysis, gap analysis.
What service elicits, analyses and defines requirements for business and IT change initiatives?
Requirements definition
What is the key technique for requirements definition?
user role modelling, data modelling, process modelling, requirements elicitation, requirements analysis, requirements management, requirements delivery
What service supports business staff in testing new business and IT changes to ensure acceptability?
Business Acceptance Testing
What is the key technique used for business acceptance testing service?
Test scenario analysis, test case definition
What service supports the deployment of business and IT changes to ensure a smooth transition?
Business Change deployment
What key technique is used for Business Change deployment service?
User role modelling, training needs analysis, business readiness assessment using techniques as POPIT or CPPOLDAT and post-implementation and benefits review
What auxiliary service is relevant whenever a business analyst is conducting any of the services?
Stakeholder engagement
What key techniques are used for stakeholder engagement?
Customer, Actor, Transformation, World View, Owner, Environment (CATWOE), root definition, world view analysis, stakeholder wheel, stakeholder assessment, power/interest grid, social network analysis and RACI/RASCI
