(4) Speaking Up And Duty Of Candour Flashcards
1
Q
What are the conflict styles (in terms of assertiveness vs. cooperative ness)?
A
2
Q
What is ‘freedom to speak up’?
A
Independent review into creating an open and honest reporting culture in the NHS
3
Q
How do you deal with difficult colleagues?
A
Objective response Focus on facts Focus on issues, not personalities Show empathy Respect feelings of others Encourage others to take responsibility
4
Q
What is ‘civility saves lives’?
A
5
Q
What is ‘duty of candour’?
A
6
Q
What is a notifiable patient safety incident?
A
Any unintended or unexpected notifiable safety incident
Resulting in moderate or severe harm, moderate increase in treatment, prolonged psychological harm, or death
7
Q
What is root cause analysis?
A
8
Q
What is safety I and safety II?
A
