4 Habits Model Flashcards
Invest in the beginning skills
Create report quickly
Illicit patient concerns
Plan a visit with the patient
Invest in the beginning, techniques and examples
Introduce self to everyone in the room
Acknowledge the wait
Convey knowledge of patient’s history by commenting on prior visit or problem
Make a social comment to ask a non-medical question to put patient at ease
Start with open ended questions like what would you like help with today or could you tell me more about that?
Repeat concerns back to check understanding let the patient know what to expect. How about if we start we talking more about blank then I’ll do it exam and then we’ll go over possible test and ways to treat this sound OK?
invest in the beginning, pay off
Establishes a welcoming atmosphere
Allows faster, access to real reason for visit
Increases diagnostic accuracy
Requires less work
Facilitates negotiating an agenda
Decreases potential for conflict
Elicit the patient’s perspective
Skills
Ask for patient ideas
Illicit specific request
Explore the impact on the patient’s life
Illicit the patient’s perspective, techniques and examples
Access patients point of view
what do you think is causing your symptoms or what? Where is the most about this problem ask about ideas from significant others
Determine patient school and seeking care when you’ve been thinking about this visit. How are you hoping I could help you
Check the context, how has the illness affected your daily life?
Elicit the patient’s perspective pay off
Respects diversity
Allows patient to provide important diagnostic use
Uncovers hidden concerns
Reveals the use of alternative treatments or request for test
Improves diagnosis of depression and anxiety
Demonstrate empathy skills
Be open to patients emotions
Make at least one empathetic statement
Convey empathy, nonverbally
Be aware of your own reactions
Demonstrate, empathy, techniques, and examples
Assessed changes in body, language, and voice, tone look for opportunities, cheese bread, empathetic, comments, or gestures
Name a likely emotion that sounds really upsetting
Complement patient on efforts to address problem
Use a pause, touch or facial expression
Use own emotional response as a clue to outpatient might be feeling
Demonstrate empathy pay off
Add depth and meaning to the visit
Build trust, leading to better diagnostic information, adherence and outcomes
Makes limit setting or saying no easier
Invest in the end skill
Deliver diagnostic information
Provide education
Involve patient and making decisions
Complete the visit
Invest in the end, techniques and examples
Frame diagnosis in terms of patients original concerns and test the patient comprehension
Explain rationale for test, and treatments
Review possible side effects and expected course of therapy
Recommend lifestyle changes
Provide written materials and refer to other resources
Discuss treatment goals
Explore options and listening for patient preferences
Set limits respectfully like
I can understand how getting that test makes sense to you. from my point of view since the results wont help us diagnose or treat your symptoms I suggest we consider this instead
Invest in the end pay off
Increases potential for collaboration
Influences health outcomes
Improves adherence
Reduces return calls and visits
Encourages self care
