4. Communication Flashcards
Communication
Exchange of information between 2 parties through symbols and signs.
____ to ____% of managers spend their time communicating.
50-90%
3 main functions of communication:
1.
2.
3.
- Transmission of information.
- Coordination of effort.
- Shared feelings.
____% communication based on actual words.
7%
____% of communication is tone, volume.
38%
____% of communication is body language.
55%
Information Richness Mediums:
- High
- Medium
- Low
High- Face to face, Skype.
Medium- Emails, blogs.
Low- Formal Docs, spreadsheets.
Verbal communication is used to communicate what?
Feelings
Written communication is used to communicate what?
Ideas/ Facts
KISS Acronym
Keep It Simple, Stupid
James Gee
To Say, To Do, To Be
Communication Distance
- Short
- Medium
- Long
- Intimate
- Personal
- Social
What is the rule fo praise?
Praise in public, criticize in private.
Communication is all about _______ meaning.
Shared
Devil Terms
Terms that in no matter how you say it, it will always be negative (ex. the word terrorist).