4. Communication

Question 1

Explain the benefits to a project of a communication plan

Hint: 5 points

SE-IC-RM-AOG+S-ECM

Answer 1

1. Stakeholder engagement
2. Improved collaboration
3. Risk management
4. Adhere to organisations governance and structures
5. Effective change management

Question 2

Explain the relationship between stakeholder analysis and an effective communication plan

Hint: context then 5 points then conclusion
I-A-D-D-D

Answer 2

Stakeholder analysis and communication management are closely related in project management. Stakeholder analysis is the process of identifying and analysing stakeholders, their interest, and they’re level influence on the project. Communication management, on the other hand, involves planning, executing, and monitoring project communications to ensure that the right information as delivered to the right stakeholders at the right time time.

1. Identifying stakeholders.
2. Analysing stakeholder interests
3. Determining stakeholder influence
4. Defining communication channels
5. Developing messaging

In conclusion a thorough stakeholder analysis, project manager can develop an effective communication management plan that is tailored to the needs of each stakeholder group. This can help to ensure that stakeholders are engaged, information is shared effectively, and project goals are achieved.

Question 3

State factors which can positively or negatively affect communication

Hint: 7 points

J - H - T - P+E - P - T - R

Answer 3

1. Use of technical terms (jargon)
2. Organisational culture and structural hierarchies
3. Time zones and geography
4. Physical and environmental aspects
5. Planning of communication
6. Technology
7. Relationships

Question 4

State sources of conflict within a project

Hint: 6 points,

D-R-C-R-P-T

Answer 4

1. Difference in goals and objectives
2. Resource constraints
3. Communication breakdown
4. Role ambiguity
5. Personal conflicts
6. Technical issues

Question 5

Explain ways In which conflict can be addressed (such as Thomas, Kilmarnock Conflict Mode Instrument)

3 points

CCA

Answer 5

Competing: this style involves standing up for your own rights, needs, and opinions, regardless of impact on others. It is highly assertive and uncooperative style that may be appropriate if quick decisive action is necessary or a conflict involves an important issue.

Collaborating and compromising: the style involves working together to find a solution of meets The needs of both parties. It is is highly assertive and highly corporative style. It may be appropriate when the solution situation is complex, and both parties have important concerns that need to be addressed.

Accommodating: this style involves giving into the other parties needs and desires, while neglecting one’s own. It us unassertive and highly cooperative. It may be appropriate when issue is not important to you. And you want to preserve the relationship.

Question 6

Explain how to plan and conduct negotiations (including ZOPA, BATNA and Win Win)

8 points

Answer 6

Identify your objectives:

Identified other party’s objectives:

Identify your BATNA: (best alternative to negotiate agreement)

Identify the other party’s BATNA:

Identify the zone of possible agreement (ZOPA)

Plan for a win-win outcome:

Conduct, the negotiation:

document the agreement: