4. A foreign visitor

Question 1

Greeting a visitor

Answer 1

A: Good morning, sir. What can I do for you?
Good afternoon, miss. Could I help you?
How do you do, madam? May I help you?

B: Good morning, I’d like to speak to the manager
Good afternoon. Could I meet Mr. Travis
How do you do? May I see Mr. Travis

Question 2

Asking about an appointment

Answer 2

A: Do you have an appointment, sir?
Have you got an appointment, miss?
Is Mr. Travis expecting you, madam?

B: No, I’m afraid. I don’t/ I haven’t/ he isn’t

Question 3

Asking a visitor’s name

Answer 3

A: May I have your name, please?

B: My name’s Smith from Olympia

A: Just a moment, please

Question 4

Announcing a visitor

Answer 4

A: Mr. Minh would like to speak with you, sir.
Mr. Minh is here to meet/see you, sir

B: Send him in, please
Show her in, please
Please tell her to wait for a few minutes

Question 5

Announcing the visitor’s appointment

Answer 5

A: Mr. Travis will see you now, sir. If you’ll just follow me
The manager will receive you now. If you’ll just go with me

B: Thank you

Question 6

When you don’t understand what the foreign visitor is saying

Answer 6

Pardon me

I beg your pardon

Question 7

Receiving a visitor with an appointment

Answer 7

A: Could I help you, sir?
B: My name is Mr. Minh from Olympia. I’ve got an appointment with the manager

Question 8

Saying people aren’t available at the moment

Answer 8

B: I’m sorry, but the manager is just on the telephone at the moment
I’m afraid Mr. Travis is still in a meeting/has not come back from lunch yet/has already gone home.
B: If you’d like to take a seat for a moment
Wait for a few minutes

A2: Thank you