3rd Edition Chapter 6 Understanding People Management Concepts Flashcards
The systematic pursuit of practical results, using available human and knowledge resources in a concerted and reinforcing way?
Management science
Human resource management is built upon the concepts introduced by two generalized schools of management thought?
Scientific Management and Humanistic Management
Who developed and put into place the basic elements of what later came to be known as scientific management?
Frederick Winslow Taylor
The breaking down of work tasks into constituent elements; the timing of each element based on repeated stopwatch studies; the fixing of piece rate compensation based on those studies; the standardization of work tasks on detailed instruction cards; and generally, the systematic consolidation of the shop floor’s brain work in a “planning department”?
Scientific Management
To determine the optimal way to perform a job, Taylor performed experiments that he called what?
Time Studies (Time and Motion Studies)
Four principles of scientific management?
- Replace “rule of thumb” work methods with methods based on a scientific study of the tasks
- Scientifically select, train, and develop each worker, rather than passively leaving them to train themselves
- Cooperate with the workers to ensure that the scientifically developed methods are being followed
- Divide work nearly equally between managers and workers so that the managers apply scientific management principles to planning the work and the workers actually perform the tasks
Shifted the focus to pay more attention to the workers and to the working condition that would make those workers more productive?
Humanistic Management
Who started the humanistic management school of thought?
Harvard University industrial psychology professor George Elton Mayo
A phenomenon in which people improve their performance or behavior not because of any specific condition being tested, but simply because of the extra attention they receive as part of the study?
Hawthorne Effect
Who developed the Theory X and Theory Y concepts that define the problem in terms of the manager’s or the organization’s view of the workers?
Social psychologist and professor of management at MIT Douglas McGregor
Managers believes that people do not like to work, so they need to be closely watched and controlled?
Theory X manager
Manager believes that people do like to work and that they need to be encouraged, rather than controlled?
Theory Y manager
There are three specific situations where the fire officer must behave as a Theory X manager?
- When operating at a fire or other high-risk activity
- When the officer must take control of a workplace conflict and issue specific directions to defuse the situation.
- When the fire officer is near the end of a series of negative disciplinary measures
Maslow Hierarchy of Needs?
- Physiological Needs
- Safety, Security, and Order
- Social Needs and Affection
- Esteem and Status
- Self-Actualization
The most basic human needs are physical-air, water, food, and shelter. It means to stay alert for conditions where the fire fighters are hungry, exhausted, dehydrated, too hot, or too cold?
Level One: Physiological Needs
Fire fighter feels their officer is leading them in an unsafe manner or a particular policy or practice in the fire department is exposing them to an avoidable risk. Also, closely associated with maintaing employment or status within the organization?
Level Two: Safety, Security, and Order
Related to belonging to a group and feeling acceptance by the group?
Level Three: Social Needs and Affection
Promotions, gold badges, special awards, and take-home fire department vehicles are symbols of which level of the hierarchy of needs?
Level Four: Esteem and Status
When a person feels more whole, alive, self-sufficient; more aware of truth, justice, harmony, and goodness?
Level Five: Self-Actualization
What are five suggestions for the new officer to build trust?
- Know the fire officer job, both administrative and tactical
- Be consistent. Strive to provide a measured response to any problem, emergency, or challenge
- Walk the talk. Actions speak much louder than words
- Support your fire fighters. Make sure you help meet their physiological, safety, security, and order needs
- Make fire fighters feel strong. Help them become competent and confident in their emergency service skills. Show how they can control their destiny
Assumes that every decision made and every action taken in the workplace is driven by people’s values, attitudes, and beliefs?
The Grid Theory
Values of the Grid Theory are based on two fundamental concerns that influence behavior?
Concern for people and concern for results
Robert Blake and Jane Mouton Grid Theory describe five behavioral models?
- Indifferent: Evade and Elude
- Controlling: Direct and Dominate
- Accommodating: Yield and Comply
- Status Quo: Balance and Compromise
- Sound: Contribute and Commit
Represents the lowest level of concern for both results and people. The key word for this style is neutral?
Indifferent: Evade and Elude
This person demonstrates a high concern for results, along with a low concern for others?
Controlling: Direct and Dominate
This person demonstrates a low concern for results with a high concern for other people?
Accommodating: Yield and Comply
This person sees a high level of concern for either people or results as too extreme and tries to moderate both in the workplace?
Status Quo: Balance and Compromise
This person sees no contradiction in demonstrating a high concern for both people and results at the same time?
Sound: Contribute and Commit
Focuses on the task of managing people using physical, financial, and time assists?
Human Resources Management
The typical human resource management functions include?
- Human Resource Planning
- Employee (labor) Relations
- Staffing
- Human Resource Development
- Performance Management
- Compensation and Benefits
- Employee Health, Safety, and Security
The process of having the right number of people in the right place at the right time who can accomplish a task efficiently and effectively?
Human Resource Planning
All activities designed to maintain a rapport with the membership. Most often associated with working with labor organizations?
Employee Relations
The process of attracting, selecting, and maintaining an adequate supply of labor?
Staffing
All activities to train and educate the employees? Heavily dependent on the fire officer at the company level
Human Resource Development
A formal document that outlines the basic reason for the organization and how it sees itself?
Mission Statement
There are seven steps in effective delegation?
- Define your desired results
- Select the appropriate fire fighter
- Determine the level of delegation
- Clarify expectations and set parameters
- Give authority to match level of responsibility
- Provide background information
- Arrange feedback during the process
Determining the level of delegation relates to the amount of decision-making authority provided to the fire fighter. Five options for the company officer are?
- Take action independently. No need to report back to the officer
- Take action and report back to officer when done
- Recommend action that the company officer must approve
- Provide two or more recommended actions from which the company officer will choose
- Provide information about the positives and negatives of different recommendations
