3.6.4 And 5 hr Decisons

Question 1

Employee engagement

Answer 1

Extent to which employees feel passionate about their jobs, are committed to the organisation and put effort into their work

Question 2

Motivation

Answer 2

Internal and external factors that stimulate desire and energy in people to be continually interested and committed to a job

Question 3

Financial methods

Answer 3

Organisation uses compensation structure to motivate workers to high performance

Question 4

Financial methods

Answer 4

Organisation uses compensation structure to motivate workers to high performance

Question 5

Non financial methods

Answer 5

motivating employees in ways that don’t involve money

Question 6

What is TAYLORS theory of motivation

Answer 6

close control and supervision of employees
Autocratic style of management
Decisions made my manager
Piece rate payment

Question 7

McGregor theory X AND Y

Answer 7

Theory x - authoritarian, tight control, depressed culture, no development

Y- developmental, empowering, giving responsibility

Question 8

Maslows hierarchy of needs

Answer 8

Self actualisation- intelectual needs, fulfilling potential

Esteem- self respect, level of status

Love/ belonging- feeling wanted, part of a team

Safety- safe working environment, job security

Physiological- basic needs eg food and shelter

Question 9

Herzberg two factor theory

Answer 9

Motivators
Hygiene
Job enrichment and empowerment

Question 10

What are motivators in HERZBERGS two factor theory

Answer 10

Factors that directly motivate people to work harder

Giving responsibility, recognition for good work, opportunity for promotion

Question 11

What is Hygiene in HERZBERG two factor theory

Answer 11

(Maintenance)

Factors that can de-motivate if not present

Pay, working conditions, job security

Question 12

What are motivational theorist views on pay

Answer 12

Taylor of was only theorist to emphasis pay, in particular piece rate, as best way of motivating employees

Maslow and herzberg all felt that non- financial rewards such as team working, empowerment, acted as better incentives for employees to work harder

Question 13

What are some financial incentives

Answer 13

Wages
Bonus
Performance related pay

Question 14

What are non-financial incentives

Answer 14

Empowerment
Promotion
Team working

Question 15

How have developments in technology effected a business

Answer 15

Remote working
Pros
Increases productivity
Cost savings
Helps with recruitment
Cons
Decreased collaboration and communication
Challenge in managing employees

Question 16

Employee representations

Answer 16

Arises when employees are part of a formal structure for involving them in the decision making process of a business

Question 17

Trade union

Answer 17

An organised association of workers formed to protect employee rights and interests

Question 18

Trade union

Answer 18

An organisation association of workers formed to protect their rights and interests

Question 19

Works council

Answer 19

A group of employees representing a workforce in discussions with there employers

Question 20

Legal requirements to consult with employees

Answer 20

Proposed redundancy programs
Changes to pension arrangements
Proposed changes to work time arrangements

Question 21

Good reasons for a formal system of employee representation

Answer 21

Helps create mutual trust
Strengthen both managements and employees understanding of workplace issues

Question 22

Benefits of employee representation for the employer

Answer 22

-Increased empowerment and motivation
-Employees become more committed to the objectives
- better decision making because employee experience and insights taken into account

Question 23

Disadvantages of employee representation for the employer

Answer 23

Time consuming
Conflicts may block to essential change
Manager may feel like their authority is being undermined

Question 24

Main role of trade unions

Answer 24

-Protect and improve the real incomes of their members
-provide or improve job security
Protect workers against issues relating to employment legislation
Better working conditions

Question 25

Two main functions of trade union

Answer 25

Represent and protect interest of employees

Negotiate on behalf of employees with employer

Question 26

Advantages for an employer of a good relationship with trade union

Answer 26

Employee morale and motivation may be improved

Question 27

Typical agenda for a works council

Answer 27

Business objectives and performance
Workforce planning isssues
Employee welfare issues
Training and development programs
Compliance with legislation