3.6.3

Question 1

Organisational structure

Answer 1

Shows how people and management are organised in business

Question 2

What is functional organisation structure

Answer 2

Groups employees into different departments based on areas of expertise

Question 3

Product - based organisational structure

Answer 3

Separate divisions, each focusing on a different product or service and functioning as an individual unit

Question 4

What is regional organisational structure

Answer 4

Structures based on different geographic areas

Question 5

What is matrix organisational structure

Answer 5

Structure where teams report to multiple leaders

Question 6

Factors that influence organisational design

Answer 6

Size of the business
Type of business
Management and leadership style
The competitive environment

Question 7

What does span of control depend on

Answer 7

Personality and skill / experience of manager
Size of business
Whether the business is centralised or decentralised
Use of clear objectives

Question 8

What are advantages of tall (narrow) span of control

Answer 8

Opportunity for promotion
More supported staff
More supervision

Question 9

What are disadvantages of tall (narrow) span of control

Answer 9

Slower communication
High wage costs
Less responsive for change

Question 10

What are advantages of flat (wide) span of control

Answer 10

Quicker communication
More responsive to change
Lower wage costs

Question 11

What are disadvantages of flat (wide) span of control

Answer 11

Less promotion opportunities
Less supported staff
Less supervision

Question 12

What is de layering

Answer 12

Removing layers of management from the hierarchy of the organisation

Question 13

Delegation

Answer 13

The assignment to others of the authority for particular functions, tasks and decisions

Question 14

Advantages of delegation

Answer 14

Reduces management stress/ workload
Senior management focus on key tasks
Subordinates more empowered

Question 15

Disadvantages of delegation

Answer 15

Difficult to do
Depends on quality of subordinates
Increase workload and stress of subordinates

Question 16

Centralisation

Answer 16

Decision making firmly at the top of the hierarchy

Question 17

Benefits of centralisation

Answer 17

Easier to co-ordinate and control
Prevents independence from franchises
Economies of scale and overhead savings

Question 18

Drawbacks of centralisation

Answer 18

HQ may not know local customer needs

Question 19

Decentralised

Answer 19

Decision making is spread out

Question 20

Benefits of decentralised

Answer 20

Better able to respond to local circumstances
Improved level of customer service
Improve staff motivation

Question 21

Drawbacks of decentralised

Answer 21

Harder to achieve tight financial control
Harder to ensure consistent practices
Diseconomies of scale/ waste

Question 22

Value of changing the organisational structure

Answer 22

Growth of the business
Reduce costs
Employee motivation needs boosting

Question 23

Challenges with changing the organisation structure

Answer 23

Resistance
Disruption
De motivation
Costs

Question 24

What is HR flow

Answer 24

Describes the cycle of staff leaving and joining a business.

Question 25

What are internal recruitment methods

Answer 25

Jobs given to staff already in business Promotion/reprganisation

Question 26

External recruitment methods

Answer 26

Job centres Job advertisements Recruitment agencies Head hunting

Question 27

Advantages of internal recruitment

Answer 27

Cheaper and quicker People already familiar with business Opportunities for promotion

Question 28

Disadvantages of internal recruitment

Answer 28

No new ideas May cause de motivation for staff not appointed Creates another vacancy to fill

Question 29

Advantages of external recruitment

Answer 29

New ideas New experience Larger pool of workers

Question 30

Disadvantages of external recruitment

Answer 30

Time consuming higher costs

Question 31

Benefits of training for the business

Answer 31

Better productivity More flexible through better skills Improved motivation

Question 32

Drawbacks of training for the business

Answer 32

Costs Time Opportunity cost/ they could leave after training

Question 33

Benefits of on the job training

Answer 33

Generally most cost effective Employers are actually productive Opportunity to learn whilst doing

Question 34

Drawbacks or on the job training

Answer 34

Quality depends on ability of trainer and time available Learning environment may not be conductive Potential disruption to production

Question 35

What is off the job training

Answer 35

Employee training takes places away from the work place. Eg college

Question 36

Benefits of off the job training

Answer 36

A wider range of skills or qualifications can be obtained Can learn from outside experts

Question 37

Drawbacks of off the job training

Answer 37

More expensive Lost working time and potential output from employee

Question 38

Redeployment

Answer 38

Moving employees to different jobs, departments or locations within the same business

Question 39

Positives of redeployment

Answer 39

Maintains job security for employee Business retains skills and experience Refused costs of recruitment and selection

Question 40

Positives of redeployment

Answer 40

Maintains job security for employee Business retains skills and experience Refused costs of recruitment and selection

Question 41

Redundancy

Answer 41

Where an employee is dismissed because the job or role no longer edits or is required

Question 42

Positives or redundancy

Answer 42

Reduce costs in long term Can increase efficiency