3.6.1 Flashcards

1
Q

Define human resource objectives

A

Targets pursued by the HR function or Department of the business

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2
Q

Define labour productivity

A

Measures the output of a farm in relation to its number of employees

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3
Q

Define quality

A

The extent to which a product to meet customers needs

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4
Q

Where are the labour productivity objectives common?

A

Manufacturing and construction industries More straightforward to measure the output of individual employees

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5
Q

Why do people set labour productivity objectives?

A

Can assist businesses in controlling costs due to high competitiveness

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6
Q

Why would a business measure workforce performance?

A

Helps inform decision-making

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7
Q

Human resource data includes what 4 things?

A
  1. Labour turnover and retention rates 2. Labour productivity 3. Employee costs as a percentage of turnover 4. Labour costs per unit
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8
Q

Name 3 benefits to low labour turnover

A
  1. Low Recruitment 2. Low training costs 3. experienced staff
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9
Q

Name 2 negatives to low labour turnover

A
  1. Not getting new talent and ideas 2. Less innovation
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10
Q

Name a benefit to high labour turnover

A

Hospitality industries, acceptable to have it high

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11
Q

What are the six causes of low labour turnover?

A
  1. Seasonal business and workers 2. Poor pay and benefits 3. Poor recruitment process 4. Demotivation 5. Lack of opportunities 6. Poor working conditions
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12
Q

What are the 3 threat from low retention rates?

A
  1. High recruitment and training costs 2. Risk of loss of important information 3. Loss of talent
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13
Q

What improves labour productivity?

A
  1. Financial and non-financial rewards 2. Changing leadership style 3. Soft to hard HR 4. Training
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14
Q

What are the limitations of labour productivity?

A

Does not take into account wage rates Productivity depends on the use and efficiency of the capital equipment

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15
Q

What will the employee costs be influenced by?

A

Capital/labour-intensive Tertiary, secondary or primary sector Skills and qualifications of the average employee

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16
Q

What is the labour cost per unit affected by?

A

Labour productivity Average employee costs

17
Q

What are the three dimensions of employee engagement?

A

Intellectual engagement . Thinking hard about the job and how to do it better Affective engagement . Feeling positively about doing a good job Social engagement . Actively taking opportunities to discuss work related improvements

18
Q

What ways can and please be involved in operations?

A

Considering ideas and opinions of employees Employee representation on decision-making

19
Q

What are the seven types of human resource objectives?

A

Labour productivity Location and number of the workforce Employing engagement and involvement Training Talent development Diversity Alignment of values

20
Q

What are the five types of internal influences on HR objectives

A

Overall objectives Culture Hard HR Soft HR Type of product

21
Q

What are the five external influences on HR objectives

A

Political Economic Social Technological Competitive