3.1 The role of human recources Flashcards
1
Q
Human recourses (2p)
A
- it is about creating a successful business through people
- making sure the right people with the right skills are in the right place
2
Q
Importance of people in an organisation (3p)
A
- increase productivity
- improve quality
- improve customer service
3
Q
Importance of HR
A
- a business with poor HR can find it difficult to recruit and retain staff
4
Q
HR functions (5p)
A
- Handle complaints
- Appraisal (performance management)
- Recruitment and selection
- Transfer and promotions
- Training and development
5
Q
Hard HR (3p)
A
- Money orientated
- When manger treats human more like a recourse than an actual person
- Use the person to their full activity to maximise output and productivity
6
Q
Soft HR
A
- Welfare orientated
- When manager treats human as a strength to the business
- Makes sure staff welfare is always a priority
7
Q
A quality
A
a characteristic or trait
8
Q
A skill
A
an ability/ something you can do
9
Q
Good staff skills (3p)
A
- communication
- teamwork
- problem solving
10
Q
Good staff qualities (3p)
A
- Respect
- Reliable
- Independence
