3: Working Conditions in the Industry Flashcards
What are typical working hours in hospitality?
Long and varied, including evenings, weekends, and holidays.
What is a shift pattern?
A schedule of work hours that may include early, late, or split shifts.
What is a part-time contract?
A job with fewer hours than a full-time role.
What is a full-time contract?
A job usually involving 35–40 hours of work per week.
What is a zero-hours contract?
A contract with no guaranteed hours, work is offered as needed.
What is the National Minimum Wage?
The lowest legal hourly pay for workers, based on age.
What is the National Living Wage?
The higher minimum wage for workers aged 23 and over in the UK.
What is overtime?
Extra hours worked beyond the contracted hours.
Why might hospitality work include overtime?
To cover busy periods or staff absences.
What is shift work?
Work scheduled outside the standard 9–5, often in rotating patterns.
Why is hospitality physically demanding?
It involves long hours standing, carrying, and moving quickly.
Give two reasons why hospitality can be stressful.
High-pressure environment and tight deadlines.
Why is good stamina important in catering roles?
Because shifts can be long and physically intense.
What is the working environment in a kitchen like?
Hot, fast-paced, and requires good teamwork.
What personal qualities are important for kitchen work?
Organisation, resilience, and cleanliness.
Why is cleanliness essential in hospitality workplaces?
To meet hygiene standards and ensure food safety.
Why is training important in hospitality?
To develop skills and meet legal standards.
Give an example of on-the-job training.
Learning how to use kitchen equipment while working.
What is continuous professional development (CPD)?
Ongoing learning to improve knowledge and skills.
Why might staff attend external training courses?
To gain qualifications or certifications.
Why is health and safety training important?
To prevent accidents and ensure safe working.
Give an example of a health and safety risk in a kitchen.
Slips from wet floors or burns from hot equipment.
What is manual handling?
Lifting, carrying, or moving objects safely.
Why must staff follow manual handling procedures?
To avoid injury to themselves or others.
Why is teamwork important in catering?
To ensure service runs smoothly and efficiently.
Give an example of good communication in hospitality.
Clear orders between chef and waiting staff.
What is a team briefing?
A meeting before service to share key information.
Why are team briefings useful?
They prepare staff and ensure everyone understands their roles.
What is job satisfaction?
Feeling positive and fulfilled about your job.
Give one factor that increases job satisfaction.
Recognition or praise from managers.
Give one factor that reduces job satisfaction.
Poor working conditions or low pay.
Why might someone choose a career in hospitality?
Opportunities for progression and varied work.
Give an example of career progression in hospitality.
Waiter → Supervisor → Manager.
What is a hospitality apprenticeship?
A job that includes training and leads to a qualification.
Why are apprenticeships useful for new staff?
They provide skills, experience, and pay.
What is the purpose of employment law?
To protect workers’ rights and ensure fair treatment.
Give two examples of workers’ rights.
Fair pay and safe working conditions.
Why is equal opportunities training important?
To prevent discrimination in the workplace.
What do employers expect from hospitality staff?
Punctuality, hygiene, reliability.
Why is flexibility important to employers?
Business needs vary daily, especially with bookings.
What is uniform policy?
Guidelines on how staff must dress for work.
Why is following uniform policy important?
It promotes hygiene and a professional image.
What do employees expect from employers?
Fair pay, safe conditions, opportunities to progress.
What is work-life balance?
Being able to manage work duties with personal life.
Why can work-life balance be difficult in hospitality?
Irregular hours and high demands.
What are typical working hours in hospitality?
Long and varied, including evenings, weekends, and holidays.
What is a shift pattern?
A schedule of work hours that may include early, late, or split shifts.
What is a part-time contract?
A job with fewer hours than a full-time role.
What is a full-time contract?
A job usually involving 35–40 hours of work per week.
What is a zero-hours contract?
A contract with no guaranteed hours, work is offered as needed.
