3. Quality improvement Flashcards
1
Q
How do you tackle the problems of the system?
A
You look at the structures, processes, people, culture and inter dependencies
2
Q
What are some key questions when looking at quality improvement?
A
What would we do if we could start from scratch
What is it our patients really want
What would allow us to do the work better
How do our improvement efforts work, or not, and how can we share that learning
3
Q
How do you create the conditions for change?
A
Have an aim Correct changes Clear method on how to change Measure progress Make sure individuals are deployed in the best way to enable improvement Spread plan
4
Q
What is meant by the PDSA plan (the doing part)
A
Plan, do study, act
5
Q
What is involved in the thinking part of quality improvement
A
Explicit aim to accomplish
SMART goals
