3. Process Of Reoganisation And Change Management

Question 1

Name and describe the 3 stages of a change process

Answer 1

• UNFREEZE: analysing the situation, create awareness of situation and explain the problem.
• CHANGE: process where organisation must start implementing the changes (it is the most difficult part)
• FREEZE: once we have reach the point we desire our company to be in, we must stick to that type of doing things (organisational design) but always testing if it continues to work correctly.

Question 2

Which factors are relevant to a strategic change?

Answer 2

• power and capacities
• willingness and capabilities
• time
• extent/nature
• diversity
• conditions

Question 3

Name and explain the different power forms.

Answer 3

• LEGITIMATE: belief a person ha the right to make demands and expect obedience.
• REWARD: power appears from the person’s capability to compensate another for completing something (obedience).
• EXPERT: power is based on the fact that the person has superior skills and knowledge.
• REFERENT: result of a person’s perceived attractiveness or worthiness.
• COERCIVE: power based on the belief that a person can punish another for noncompliance.

Question 4

What are the barriers to change

Answer 4

• customs (fear of change)
• existing organisation design (if i have 2 subsidiaries and change te structure of one, the other is affected)
• social factors (different objectives of members)
• lack of information about change

Question 5

Stimulation to change points:

Answer 5

• pressure to act (increase competition)
• participation of top management (if shortcuts, no Rolex )
• integration of members in all hierarchical levels
• members involved

Question 6

Steps of change management

Answer 6

• understanding need for change
• shaping the vision
• mobilising commitment
• aligning structures, systems and incentives to new plan
• monitoring results
• reinforcing change