2.7 Industrial / employee relations

Question 1

Sources of conflict

Answer 1

1. change
2. different interest
3. different values
4. external factors
5. insufficient resources
6. poor communication
7. poor performance

Question 2

Approaches by employees to conflict in the workplace

Answer 2

1. collective bargaining
2. work to rule
3. strike action

Question 3

Collective bargaining

Answer 3

employees work together to bargrain about wages and conditions

Question 4

Work-to-rule

Answer 4

employees follow rules doing the minimum required decreasing productivity

Question 5

Strike action

Answer 5

stop working and go on strike to manifest their dissatisfaction with working conditions or compensation

Question 6

Approaches by employers to conflict in the workplace

Answer 6

1. collective bargaining
2. threats of redundancies
3. changes of contracts
4. lockout
5. closure

Question 7

Collective bargaining (employers)

Answer 7

both worker representatives and management bargain to find a resolution

Question 8

Threats of redundancies

Answer 8

threatening to eliminate employment positions if workers do not accept terms

Question 9

Changes of contract

Answer 9

agreement reached over new contract terms in collective bargaining

Question 10

Lockout

Answer 10

management locks up the company or factories preventing workers from entering thus not receiving pay

Question 11

Closure

Answer 11

permanent or temporary shutting down a sitr (factory, plant, office)

Question 12

Approaches to conflict resolution

Answer 12

1. arbitration (mediator)
2. conciliation
3. employee participation and industrial democracy
4. no-strike agreement
5. single union agreement