2.6 Communication Flashcards
1
Q
Formal communication
A
official and formally recognizzed methods of communication
2
Q
Informal communication
A
ways in which an information is casually desseminated, gossip, rumours
3
Q
Barriers to communication
A
- communication styles
- conflicts in workplace
- cultural differences and languages
- dissatisfaction or disinterest
- inability to listen
- lack of trust
4
Q
Verbal
A
formal: interviews, meetings, lectures, presentations, telephone (recorded)
informal: face-to-face, gossip, telephone
5
Q
Visual
A
formal: presentations, videos, noticeboards, signs, sign language, symbols, maps
informal: body language, gestures
6
Q
Written
A
formal: reports, letters, notices, bulletins, forms, press releases
informal: memos, emails, texts, blogs
