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Business Management HL > 2.6 communication > Flashcards

2.6 communication Flashcards

1
Q

What is communication (business way)?

A

Important. How a business communicates with its stakeholders. Key to functionality

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2
Q

What is communication (non business)?

A

Transfer of ideas, information and data.

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3
Q

Why is effective communication important?

A

Because if there not effective communication there may be misunderstandings and conflict may occur. This can impact all aspects of the business negatively

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4
Q

Which topics are linked to communication

A

Communication is one of the four key factors that affect effective crisis management. Links to change and motivation

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5
Q

What is a sender?

A

Initiates the communication

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6
Q

What is message

A

Information that is transmitted

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7
Q

What is method?

A

How the message is transmitted

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8
Q

What is receiver?

A

The person who receives the message

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9
Q

What is feedback?

A

Confirmation of message being received and understood

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10
Q

When do you know communication was effective

A

If message has been received and understood by the receiver and if the sender knows this

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11
Q

What are the 4 key features of effective communication?

A

Sender of the message

Clear message

Appropriate way in which message is sent

Feedback to confirm message understanding

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12
Q

Two types of communication in business

A

Formal and informal

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13
Q

What is formal communication?

A

Official channels used to transmit information on behalf of the organization

Follows chain of command in organizational structure

More reliable because there’s a record of it

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14
Q

What is informal communication

A

Takes place outside business grounds/structure

Good because it is quick but may spread innacurate information

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15
Q

When should you judge the effectiveness of the message?

A

When you didn’t receive feedback

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16
Q

What are the 4 forms of communication

A

Verbal, non verbal, visual, written

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17
Q

What is verbal communication?

A

Relies on speaking

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18
Q

What is formal verbal communication

A

Interviews, meetings, lectures, presentations, events, recorded telephone conversations

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19
Q

What is informal verbal communication

A

Face to face conversations, gossiping, unrecorded phone calls

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20
Q

Advantage of verbal communication

A

Quick, direct, effective. Allows immediate feedback

21
Q

Disadvantages of verbal communication

A

Message may be misunderstoodif the sender uses wrong language, does not speak clearly or doesn’t allow for feedback

22
Q

What is visual communication

A

Relies on sight

23
Q

What is formal visual communication

A

Presentations, videos, posters, infographics, signs, notice boards, symbols, charts, graphs, maps

24
Q

What is informal visual communication?

A

Body language and gestures

25
Q

Advantages of visual communication?

A

Effective as it can be permanent recognizable and immediate

26
Q

Disadvantages of visual communication

A

Less effective if the image or picture requires interpretation. Different cultures may respond differently to image

27
Q

What is non verbal communication

A

Messages sent and received without verbal information, ex: facial expressions, eye contact, tone of voice, body posture, gestures

28
Q

When may there be miscommunication in non verbal communication?

A

Can be damaged and mins interpreted when no verbal cues seem to contradict what’s being said

29
Q

What is Writtencommunication

A

Requires the written word

30
Q

What is formal written communication?

A

Reports, emails, memos, letters, notices, bulletins, forms, press releases

31
Q

What is informal written communication

A

Texts, blogs, email

32
Q

Advantages of written communication

A

Effective, records message and may be kept and written communication may be revised

33
Q

Disadvantages of written communication

A

Considered impersonal, often the “tone” of message may be lost. Feedback not immediate

34
Q

Formal communication advantages

A

More credible and reliable because comes from official channels from the organization. Usually a record of what’s been communicated

Message is clear and this helps reduce ambiguity and misunderstandings

Efficient flow of information through the chain of office command

35
Q

Disadvantages of formal communication

A

Slower, specially in large organizations with tall organizational structures

Need for formality, confidentiality, and security of official information
means there are higher costs

The inflexible communication processes can result in lack of creativity and initiative from eployees

36
Q

Advantages of informal communication

A

Less time consuming

Less costly

Can improve transparency(formal channels of communication may be restrictive)

Help create positive relationships in workplace

37
Q

Disadvantages of informal communication

A

Second-hand informstion not the most reliable

No official records or verification

Miscommunication and misunderstanding nah be higher as employees may misinterpret informstion

Harder to control informal communication because there are no rules or policies

38
Q

What areas of a business may effective communication impact?

A

Employee motivation and productivity,

number and quality of ideas generated by the workforce,

speed of decision making, reduces risk of errors,

effective communication between departments

39
Q

What will poor communication lead to?

A

Demotivated workers, uncoordinated departments. Poor customer service and lack of direction for organization

40
Q

What is a barrier to communication

A

Anything that stops the business from delivering/ receiving the right message to the right person at the right time.

41
Q

What are the 6 barriers to communication

A

Cultural, language, technological, organizational, physical and psychological

42
Q

What are language barriers and what do they cause

A

Major miscommunication, misunderstanding such as difficulties related to translation, tones, written language, slang, dialects

43
Q

What are cultural barriers and what do they do

A

Stem from differences in social norms, beliefs, values. Different business etiquette on each culture

44
Q

What are technological barriers and what do they do

A

Caused by people not having the right technologies and tools to communicate. Due to lack of finance to invest in latest IT and or workers not having the right training to use these.

Ex. Outdated computer hardware, machinery, equipment

Out of date software programmes

45
Q

What are organizational barriers and what do they do

A

Caused by lack of understanding the internal functions and structures of the business as well as individual roles. Not understand existing internal structures and procedures common barrier for new employees

46
Q

What is physical barrier and what does it do

A

Examples of physical barriers: physical distance, time zone,

Physical distance: people having to meet in physical location to discuss business. This will entail time and costs for business

Time zone: employees and managers often have virtual meeting with teams that may be located hundreds of mile’s away

47
Q

What are Psychological barriers and what do they do

A

Caused by people with conflicting mindsets. Source is that people may see the world different and interpret things differently

48
Q

Why is effective communication important

A

Reduces misunderstandings

Creates a positive work environment

Ruducds communication barriers

Solve conflicts and encourages teamwork

Business Management HL (20 decks)

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