2.6

Question 1

what is communication?

Answer 1

Communicationcan be defined as the exchange or transfer of information, data, and ideas between individuals or groups (i.e., meetings, media reports, telephone conversations, emails, or simply employees talking during a coffee break)

Question 2

why is communication important?

Answer 2

Employees will have a clear idea of their roles and responsibilities.

Managers will respond appropriately from feedback provided by customers, employees, suppliers, and other stakeholders.

Question 3

walk thrugh the process of sending a message through communication?

Answer 3

Sender sends the message using any chosen form (media). The receiver should provide feedback (in response to the message).
Message may not get through clearly due to the “background noise” (some sort of interference in the communication process)

Question 4

what are the tw ways to lable communcation and what trype so fcommunication do they have in common?

Answer 4

Communication can take two routes, Formal or Informal and it can be:
Verbal
Visual
Written

Question 5

what are some examples of formal verbal communication?

Answer 5

Meetings
Interviews
Lectures
Presentations
Recorded telephone conversations

Question 6

what are some examples of non formal verbal communication?

Answer 6

Face-to-face conversation
Unrecorded telephone conversations
Gossiping

Question 7

what are some examples of formal visual communication?

Answer 7

Videos
Presentations
Notice Boards
Symbols
Signs (and /or sign language)
Maps

Question 8

what are some examples of informal visual communication?

Answer 8

Body language
Gestures

Question 9

what are some examples of formal written communication?

Answer 9

Reports
letters
Notices
Bulletins
Forms
Press release

Question 10

what are some examples of informal written communication?

Answer 10

Emails
Memos
Texts
Blogs

Question 11

what are barriers of communication?

Answer 11

Barriers to communicationrefer to the various factors that can prevent information being transferred effectively or accurately.
These can also cause messages to be misinterpreted or misunderstood.

Question 12

what are the barriers of communication you need to be aware of?

Answer 12

Communication styles

Conflict in the workplace

Cultural differences

Language barriers

Inability to listen to others

Technological barriers

Question 13

can you expand on communication style as a barrrier to communication?

Answer 13

• people communicate in different ways, some are quite whilst others are loud. Some are more direct, and others are evasive. This depends on the individual’s personality but also on the circumstances.

Question 14

can you expand on conflict in the work place as a barrrier to communication?

Answer 14

if there is conflict amongst the workforce, communication is affected. This could have negative repercussions on the organization.

Question 15

can you expand on cultural diffrenses as a barrrier to communication?

Answer 15

This could be due to a lack of understanding or awareness of different business etiquette in other cultures. What is acceptable in some cultures might not be in others. If people are not aware of these differences this could lead to communication problems.

Question 16

can you expand on language barriers as a barrrier to communication?

Answer 16

in this era of diversity, people working in the same organization may speak different languages and with different accents. This sometime can create difficulties with communication.

Question 17

can you expand on inability to listen to others as a barrrier to communication?

Answer 17

listening is a skill that some people never fully developed. Effective listening requires full attention rather than just assuming you understood what has been said. This is also called “active listening”

Question 18

can you expand on tecknology as a barrrier to communication?

Answer 18

these are caused by people or organizations not having the right technologies and tools to communicate effectively.
This might result from insufficient funds to invest in cutting-edge information communication technologies or employees lacking appropriate training to use these tools efficiently. For example, obsolete computer hardware, machinery, and equipment; outdated software programs susceptible to cyberattacks and viruses; and technological issues like software failures or inadequate internet connectivity (i.e., zoom vs. google meet).