2.3.3 Managing quality Flashcards
Quality
A product or service which meets the standards set by customers
Quality control
Checking at the end of the production process
Advantage of quality control
Quicker than quality assurance
Disadvantage of quality control
Increased unit costs
Quality assurance
Employee involved is responsible for the quality of the product
Advantage of quality assurance
Less waste
Disadvantage of quality assurance
More staff costs
Business culture
the general attitudes and
behaviours among staff within a workplace.
A warranty
the guarantee by the mnufctuwrw rht it will repair faults
Advantage of providing a quality product
Leads to more customers attracted to the product and increased sales
Impacts of Right First Time
Leads to lower wastage and lower wage bills and lower managers
Quality marks
Put on their products if certain standards are met
