2.3.3 Managing quality

Question 1

definition of quality

Answer 1

a product or service which meets the standards set by customers

Question 2

benefit of high quality

Answer 2

can charge premium prices

Question 3

quality control definition

Answer 3

the product is tested for quality at the end of the production process

Question 4

benefit of quality control

Answer 4

lower staff costs

Question 5

negative of quality control

Answer 5

too late to correct errors once the product is made

Question 6

quality assurance definition

Answer 6

every employee is involved in the production process is responsible for the quality of the product

Question 7

benefit of quality assurance

Answer 7

less waste

Question 8

negative of quality assurance

Answer 8

increased staff costs

Question 9

quality marks definition

Answer 9

awarded when a business meets certain quality standards

Question 10

definition of quality management

Answer 10

ensuring that a product or service is up to standard to customers

Question 11

definition of business culture

Answer 11

a shared set of workplace beliefs, values, attitudes, values and standards

Question 12

definition of a warranty

Answer 12

an assurance of promise in a contract

Question 13

definition of functionality

Answer 13

the quality of the product is suited to its purpose

Question 14

definition of reliability

Answer 14

if the product will work every time

Question 15

definition of efficiency

Answer 15

e.g how many miles a gallon of petrol the car can travel