2.3.3 Managing quality Flashcards
What is the definition of quality?
About meeting a minimum set of standards to satisfy customer expectations for a good or service
What can customers now do with the growth of technology about opinions towards a product?
Can share info about goods and services and leave negative reviews if they are unhappy with their experience with a business
How can a business develop a competitive advantage?
Build a reputation for high quality products
How can good quality be achieved?
Quality control
Quality assurance
What is quality control?
Where finished products are inspected to see if they meet minimum requirement standards
What does quality control check?
Product defects rather than preventing defects from occurring
What happens if a product is found to have a defect with quality control?
Rectified or sold as a sub-standard product
How can the use of quality control be negative?
Large amounts of wastage as end of production is too late to test for quality, quality checked by inspectors not workers
What is quality assurance?
Where quality is part of the production process
What stage is quality checked using quality assurance?
Every stage by workers
Who takes responsibility for quality?
Every worker which should result in zero defect production
Why are workers more motivated with quality assurance?
Involved in decision making
Why must company train workers in quality assurance?
Quality inspectors not required and therefore need to set up an adequate system to test quality and reduce inconsistencies
How can the business assure customers that products are good quality in quality assurance?
As customer needs are prioritised in the production process
