2.3 – Recruitment, Selection and Training of Workers

Question 1

Role of HR Department

Answer 1

1. Recruitment and selection
2. Seting Wages and Salaries
3. Industrial relations
4. Training programmes
5. Health and Safety
6. Redundancy and dismissal

Question 2

Define Recruitment

Answer 2

Process of hiring someone

Question 3

Define Job Analysis

Answer 3

Identifies/records tasks/responsibilities relating to a job

Question 4

Define Job Description

Answer 4

Outlines responsibilities and duties of the job

Question 5

Contents in Job Description

Answer 5

1. Job Title
2. Job location
3. Job summary
4. Working Conditons
5. Job Duties
6. Hazards

Question 6

Define Job Specification

Answer 6

A document that outlines the requirements required by an employee

Question 7

Contents in Job Specification

Answer 7

1. Qualifications
2. Experience
3. Training
4. Skills
5. Responsibilities
6. Emotional Characteristics
7. Sensory Demands

Question 8

Define Internal recruitment

Answer 8

Vacancy is filled by an existing employee of the business

Question 9

Pros/Cons of Internal recruitment

Answer 9

Pros:
1. Saves time and money

Cons:
1. No new skill/experience coming in business
2. Jealousy among workers

Question 10

Define External recruitment

Answer 10

Vacancy is filled by someone who is not an existing employee/will be new to the business

Question 11

Types of Job Advertisement

Answer 11

1. Local/national newspapers
2. Job centres
3. Recruitment agencies

Question 12

Process of Selection of a Job

Answer 12

1. Shortlisted applicants CV’s
2. Interview
3. Contract of employment

Question 13

What does Interview asses?

Answer 13

1. Applicant’s ability to do job
2. Applicant’s personal/character qualities

Question 14

Define Contract of Employment

Answer 14

Legal agreement between employer and employee

Question 15

Content in Contract of Employment

Answer 15

1. Name of employer/employee
2. Job title
3. Hours to work
4. Salary
5. Holiday entitlement

Question 16

Types of Contract of employment

Answer 16

1. Part-Time employment
2. Full-Time employment

Question 17

Pros/Cons to Employer of Part-Time Employment

Answer 17

Pros:
1. More flexible hours of work
2. Easier to make employees work at busy times
3. Works less hours and so takes lower pay
4. Less expensive than full-time workers

Cons:
1. Less chance to be trained because worker sees job as temporary
2. Takes longer to recruit
3. Less committed to the business
4. less likely to be promoted
5. More difficult to communicate

Question 18

Pros of Training

Answer 18

Pros:
1. Improve skill/knowledge
2. Increased efficiency

Question 19

Types of Job Training

Answer 19

1. Induction training
2. On-the-job training
3. Off-the-job training

Question 20

Define Induction Training

Answer 20

An introduction given to new employee about the business

Question 21

Pros/Cons of Induction Training

Answer 21

Pros:
1. Helps new employees to settle in job quickly
2. Less chance to make mistakes

Cons:
1. Time-consuming
2. Wages paid whilst training

Question 22

Define On-the-job Training

Answer 22

Watching a more experienced worker doing the job

Question 23

Pros/Cons of On-the-job Training

Answer 23

Pros:
1. Less costs than off-the-job training
2. Worker produces whilst training

Cons:
1. Production time lost
2. Bad habits might transfer

Question 24

Define Off-the-job training

Answer 24

Trained away from the workplace by specialist trainer

Question 25

Pros/Cons of Off-the-job training

Answer 25

Pros:
1. Increase range of skills (Multi-skilled)

Cons:
1. Expensive
2. No production
3. Worker can leave easily

Question 26

Define Workforce Planning

Answer 26

Number and skills of employees required

Question 27

Why downsize workforce?
(reduce no. of employees)

Answer 27

1. Introduction of automation
2. Less demand of product
3. Business closure
4. Relocating factory abroad
5. Business has merged

Question 28

Ways to downsize workforce

Answer 28

1. Dismissal
2. Redundancy
3. Retirement

Question 29

Define Dismissal

Answer 29

When worker is fired because of them

Question 30

Define Redundancy

Answer 30

When worker is fired not because of them

Question 31

Types of Legal Controls over Employment Issues

Answer 31

1. Protection from unfair discrimination
2. Protection from unfair dismissal
3. Health/safety at work
4. Wage protection

Question 32

Define Industrial Tribunal

Answer 32

Legal meeting that considers workers complaints of unfair dismissal/discrimination at work