2.1 – Motivating Workers

Question 1

Why do people work?

Answer 1

1. Have a better standard of living
2. Be secure
3. Gain experience and status
4. Have job satisfaction

Question 2

Define Motivation

Answer 2

The reason why employees want to work hard/effectively for the business

Question 3

Types of Motivators

Answer 3

1. Money
2. Socail needs
3. Esteem needs
4. Job satisfaction
5. Security

Question 4

Why motivate workers?

Answer 4

1. Increased productivity
2. Increased efficiency
3. Decrease absenteeism
4. Decrease labour turnover
5. Increase profits

Question 5

Types of Motivation Theories

Answer 5

1. Taylor’s Scientific Management Theory
2. Maslow’s Hierarchy of Needs Theory
3. Herzberg’s Two Factor Theory

Question 6

Concept of Taylor’s Motivation Theory

Answer 6

• Workers are motivated by money
• Piece-rate system (paid for no. of output produced)
• Scientific management in production
• Division of Labour

Question 7

Cons of Taylor’s Motivation Theory

Answer 7

Cons:
1. There are more important motivators than money
2. Piece rate system isn’t measurable & doesn’t guarentee quality

Question 8

Concept of Maslow’s Motivation Theory

Answer 8

1. Employees are motivated by each level of the hierarchy

https://igcseaid.files.wordpress.com/2020/05/maslows-heirarchy-e1589767895741.png

Question 9

Cons of Maslow’s Motivation Theory

Answer 9

Cons:
1. It doesn’t apply to all workers

Question 10

Concept of Herzberg’s Motivation Theory

Answer 10

People have 2 sets of needs:

1) Basic animal needs called ‘hygiene factors’:
-status
-security
-work conditions
-company policies and administration
-relationship with superiors/subordinates
-salary

2) Needs that allow worker to grow psychologically, called ‘motivators’:
-achievement
-recognition
-personal growth/development
-promotion
-work itself

Hygiene factors need fulfilment, if not it de-motivates.
Motivators truly motivate workers.

Question 11

Types of Financial Motivators

Answer 11

1. Wages
2. Salary
3. Commission
4. Bonus
5. Performance-related pay
6. Profit-sharing
7. Share ownership

Question 12

Define Time-Rate Wage

Answer 12

Pay based on no. of hours worked

Question 13

Define Peice-Rate Wage

Answer 13

Pay based on no. of output produced

Question 14

Types of Non-Financial Motivators

Answer 14

1. Fringe benefits
2. Job Satisfaction
3. Job Rotation
4. Job Enlargement
5. Job Enrichment
6. Team-working
7. Training
8. Promotion