23. Communication & Problem Solving Flashcards
________ means eliminating anything that might distract you or the person whom you are supervising or with whom you are interacting.
Arranging
How to facilitate effective communication:
- Arranging the environment for effective communication
- Positioning for effectiveness and safety
- Posturing fir effect and control
The first sub-skill of arranging is __________.
*eliminating distractions
__________ can enhance your work environment in order to manage more effectively.
Adding attractors
________ means placing your body so you are able to observe, listen or perform some physical act.
Postioning
The first sub-skill of positioning is ________.
distancing
__________ allows you to use the least effort to see the important non-verbal clues and keeps you from being distracted by other activities in the immediate area.
Facing squarely
The third sub-skill of positioning is __________.
looking dircetly
The first sub-skill of posturing us _________.
standing and sitting erect
The second sub-skill of posturing is ________.
eliminating distracting behaviors
The third sub-skill of posturing is _________.
inclining forward slightly
The intellectually disciplined process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and/or evaluating information gathered from or generated by, observation, experience, reflection, reasoning, or communication, as a guide to belief and action.
Critical thinking
Policing philosophy that promotes and supports organizational strategies ti address the causes and reduce the fear of crime and social disorder through problem-solving tactics and community-police partnerships.
Community policing
The essential aspects of critical thinking are:
- Dispositions
- Criteria
- Argument
- Reasoning
- Point of View
- Procedures for Applying Criteria
- person fails to observe and use all relevant facts of a problem
- person fails to approach the problem in a systematic step-by-step manner, making leaps in logic and jumping to conclusions without checking them
- person fails to spell out relationships fully
- person is sloppy and inaccurate in collecting information and carrying out mental activities
Four typical reasons for errors in reasoning
Methods of good problem solvers:
- positive attitude
- concern for accuracy
- breaking the problem into parts
- avoiding guessing
- activeness in problem solving
What are the four steps of the SARA model?
- Scanning
- Analysis
- Response
- Assessment
What are the three elements of the crime triangle?
- offender
- victim
- location
Aspects of problem-oriented policing agencies:
- Focus on problems of concern to the public
- Zero in on effectiveness as the primary concern
- Be proactive
- Be committed to systematic inquiry as first step in solving substantive problems
- Encourage use of rigorous methods in making inquires
- Make full use of the data in police files and the experience of police personnel
- Group like incidents together so that they can be addressed as a common problem
- Avoid using overly broad labels in grouping
- Encourage a broad and uninhibited search fir solutions
- Acknowledge the limits of the criminal justice system as a response to problems
- Identify multiple interests in any one problem and weigh them when analyzing the value of different responses
- Be committed to taking some risks in responding to problems
__% of an officer’s duties involve verbal skills.
97
Only about _% of contacts require physical force.
3
_% of the time a message is received due to content.
_% of the time a message is received due to voice
_% of the time a message is received due to non-verbals (body language).
- 7
- 33
- 60
