2.3 and some bonus Flashcards
Business process reengineering
RADICAL redesign of key business processes NOT incremental change
Funds not certified for investment until…
BPR has been performed. Need to tailer commercial off the shelf as reduced as possible
Clinton reinvention labs
National Performance Review 1993-2000 as part of BPR
BPR reengineering team should have
no more than 10. Experts, people know nothing, customers, technology person, outside of organization. Must be ENDORSED by Senior mbr of management
Lean Six Sigma 5 steps
- Define (problem/goals) 2. Measure 3. Analyse (root cause) 4. Improve 5. Control
Brix Hexman theory about groups?
- Forming 2. Storming 3. Norming 4. Performing
Government Performance and Results Act 1993
Improve Federal Program and Effectiveness and PUBLIC accountability
GPRA Modernization Act of 2010
- Apply latest technologies 2. produce FREQUENT, RELEVANT DATA better inform decision makers, 3. Assign Performance Improvement Officers (PIOs) and Performance Improvement Council (PIC). 4. MANDATED 4 year strategic plans and ANNUAL performance plan tied to funding then ANNUAL performance REPORT to Potus/congress
Agency strat plans due to ______ when
OMB, Feb following year presidential term
Parts of strategic plan
- Mission Statement 2. Strategic goals 3. Performance goals 4. Federal priority goals
APP
Annual performance plan
APP goes to _____ and covers what
congress, budget year and next year. It accompanies the budget submission. Performance goals in quantified terms and indicators
APR
Annual Performance Report
APR submitted when
150 days after end of fiscal year. Around 15 February
APR includes
- Goal successes 2. Goal Failures and why 3. Performance trends