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Medical Assisting: Administrative and Clinical Competencies > 22. Telephone Communications > Flashcards

22. Telephone Communications Flashcards

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Medical Assisting: Administrative and Clinical Competencies (59 decks)

1. The Medical Assistant

2. The Health Care Team and the Medical Environments, Past and Present

3. Legal Issues

4. Ethical Issues

5. Verbal and Nonverbal Communication

6. Applying Communication Skills

7. Introduction to Medical Terminology

8. Understanding and Building Medical Terms of Body Systems

9. Anatomic Descriptors and Fundamnetal Body Structure

10. The Nervous System

12. The Integumentary System

13. The Skeletal System

14. The Muscular System

15. The Respiratory System

16. The Circulatory System

17. The Immune System

18. The Digestive System

19. The Urinary System

20. The Endocrine System

21. The Reproductive System

22. Telephone Communications

23. Written Communications

24. The Office Environment, Computers and Equipment

25. Scheduling Appointments and Receiving Patients

26. The Medical Record, Documentation, and Filing

27. Health Insurance

28. Procedural and Diagnostic Coding

29. Patient Accounts

30. Preparing Insurance Claims and Posting Insurance Payments

31. Patient Billing, Posting Patient Payments, and Collecting Fees

32. Banking Procedures

33. Accounts Payable and Accounting Procedures

34. Infection Control and Medical Asepsis

35. The Medical History and Patient Screening

36. Body Measurements and Vital Signs

37. Preparing for Examinations

38. The Physical Exam

39. Specialty Examinations and Procedures

40. OB/GYN Examinations

41. Pediatric Examinations

42. The Physician's Office Laboratory

43. Specimen Collection and Processing

44. Blood Specimen Collection

45. Diagnostic Testing

46. Cardiology Procedures

47. Radiology Procedures

48. Preparing for Surgery

49. Assisting with Minor Surgery

50. Pharmacology Fundamentals

51. Measurement Systems, Basic Mathematics, and Dosage Calculations

52. Administering Oral and Noninjectable Medications

53. Administering Injections and Immunizations

54. Emergencies in the Medical Office and the Community

55. First Aid for Accidents and Injuries

56. Rehabilitation

57. Nutrition, Exercise, and Healthy Living

58. Practicum and the Job Search

59. Managing the Office

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