2.1 External Factors Affecting HR

Question 1

Factors that affect HR Planning

Answer 1

Demographic change
Changes in labour mobility
New communication technologies:

Question 2

Workforce Planning

Answer 2

The management process of anticipating or meeting an organisation’s current and future staffing needs.

Question 3

Short term WFP

Answer 3

deals with existing and upcoming demands of an organisation

Question 4

Long term WFP

Answer 4

HR needs in the foreseeable future

Question 5

Labour turnover

Answer 5

Measures % of the workforce that leaves in a year

Question 6

Labour turnover formula

Answer 6

number of staff leaving/total no. of staff *100

Question 7

Contract of employment

Answer 7

An agreement on the employment conditions made between an employer and an employee. The agreement can be made orally or in writing.

Question 8

Job analysis

Answer 8

Refers to a systematic process of collecting all information about a specific job, including skill requirements, roles, responsibilities and processes in order to create a valid job description.

Question 9

Recruitment process

Answer 9

• Job analysis
• Create job description + person specification
• Advertise
• Check applications then shortlist
• Interview shortlisted
• Perform aptitude testing
• Check references
• Job offer + sign
• Induction

Question 10

On the job

Answer 10

Training carried out whilst in the workplace
Induction Training: On the job training aimed at introducing new employees to an organisation. (Meet new people, Tour premises etc)
Mentoring: A partnership between 2 people. Experienced member of staff to help mentee gain and develop skills and knowledge

Question 11

Off the job

Answer 11

Training carried off the site, usually with specialist training

Question 12

Cognitive Training

Answer 12

Training and developing mental skills to improve work performance.

Question 13

Behavioural Training

Answer 13

Identifying functional issues that could improve performance in the workplace by developing behavioural changes in the workforce

Question 14

Dismissal process

Answer 14

Initial verbal warning
Official written warning
Dismissal

Question 15

Appraisal

Answer 15

Formal assessment of an employees performance in fulfilling his/her job based on the tasks and responsibilities set out in their job description.

Question 16

Formative Appraisal

Answer 16

A planned and ongoing process in which appraisal evidence is used by employees to inform them on how to improve work practices.

Question 17

Summative Appraisal

Answer 17

Appraisal on an ongoing basis, even while undergoing training. It is a type of feedback from the line manager on the skills the employee is mastering and the progress being made on a project.

Question 18

360 Degree Feedback

Answer 18

Uses surveys to collect data about an employee’s performance from other people involved in their work., such as supervisors, subordinates, peers, customer and self ratings can be used.

Question 19

Offshoring

Answer 19

The practice of basing some of a company’s processes or services overseas, so as to take advantage of lower costs.

Question 20

Reshoring

Answer 20

The practice of transferring a business operation that was moved overseas back to the country from which it was originally relocated.