21-30 Flashcards
an intellectual and emotional bond between the nurse and the client and is focused on the client.
Helping Relationship
nurse-client relationship, therapeutic relationship
Helping Relationship
Phases of the Helping Relationship
1 Pre interaction
2 introductory
3 working
4 termination
in this phase, the nurse has information about the client before the face-to-face meeting.
Pre-interaction
in this phase, Planning for the initial visit may generate some anxious feelings.
Pre-interaction
Also referred to as the orientation/pre-helping phase
Introductory
this phase Sets the tone for the rest of the relationship.
Introductory
(phase) Goal of the Nurse: develop trust and security within the nurse-client relationship.
Introductory
three stages of the introductory phase
opening the relationship
clarifying the problem
structuring or formulating the contract
behaviors that inhibit involvement, cooperation, or change
Resistive behavior
reliance on someone without doubt or question.
trust
in this phase, Nurse and client begin to view each other as unique individuals; appreciate this uniqueness and care about each other.
working
2 major stages of the working stage
a. Exploring and understanding thoughts and feelings.
b. Facilitating and taking action.
ability to experience, in the present, a situation as another person’s circumstances and feelings
Empathy
focuses on a kind of “being with” clients to develop an understanding of their world.
Empathetic listening
understanding that is communicated effectively
Empathetic response
this phase is Often expected to be difficult and filled with ambivalence, however, if the previous phases have evolved effectively, the client generally has positive outlook and feels able to handle problems independently.
termination
Determine the client’s primary language for communicating and whether a fluent interpreter is required.
Language Deficits
Devise a communication system like writing on a paper
Structural Deficits
Observe whether the client is attempting to see your face to read your lips.
Sensory Deficits
Determine whether the client can point, shrug, blink, or squeeze a hand
Paralysis
Assess whether these clients respond when asked a question
Assess the client’s ability to understand written words. Use large, clearly written words when trying to establish abilities in this area
Cognitive impairments
The nurse focuses on 3 areas:
Content of the message
Themes
Verbalized emotions
Verbal Communication
Consider client’s culture.
Pay particular attention to facial expression, gestures, body movements, affect, tone of voice, posture, and eye contact
Nonverbal Communication
Provides a standardized framework for communicating important information.
Situation, Background, Assessment, and Recommendation (SBAR) Model
SBAR
Situation, Background, Assessment, Recommendation
Provide your name, health agency, client name, brief information about the problem
SITUATION
Provide information pertinent to the current situation, such as admitting diagnosis, date of admission, and important clinical information that relates to the call.
BACKGROUND
Refers to the current condition of the client and any change in the assessment since the previous communication. Indicate the severity of the problem
ASSESSMENT
What is your recommendation to solve the problem, or what do you need from the healthcare provider?
RECOMMENDATION
Ability to form a work relationship with colleagues, displaying maturity in a variety of situations and resolve conflicts while taking into consideration the emotions of others
Emotional Intelligence
Promotes client safety by minimizing miscommunication with colleagues.
People who use it are honest, direct, and
appropriate while being open to ideas and
respectful to the rights of others.
An important characteristic includes the use
of “I” statements versus the “you”
statements.
assertive communication
submissive and agressive
non-assertive communication
Allow their rights to be violated by others.
Submissive
Described as “directed toward what one wants without considering the feelings of others”.
Aggressive