208 study guide Flashcards
What are the 4 principles of scientific management?
- Traditional ways of doing work need to be replaced with scientific methods
- Workers hired, trained, and promoted based on their unique competence and abilities
- Workers view how they “Fit” into an organizations goals. Financial incentives
- Relationship between workers and managers should be cooperative and interdependent, share work
5 Management functions
Planning
Organization
Command
COordination
Control
What did Max Weber discover?
Bureaucracy
*need to provide more rules, regulations, structure within organization to increase efficiceny
What is PLANNING
determining philosophy, goals, objectives, policies, procedures and rules
Carry out long and short term goals
Fiscal course of action
What is ORGANIZING
Establish a structure to carry out plans
Understanding and using power appropriately
What is STAFFING
Recruiting, hiring, orienting staff
Scheduling, team building
What is DIRECTING
HR responsibilities
Motivating, managing conflict, delegating,
What is CONTROLLING
Performance appraisals, quality control, legal and ethical control, fiscal accountablity
What is X and Y Theory?
X theory mgmrs believe their employees are lazy, need constant supervision., and are indifferent to organizational needs
Y theroy mgmrs believe their workers enjoy their work, are self motivated and willing to work to meet personal and organizational needs
Theory Z
Conscious decision making, fitting employees to their jobs, job security, slower promotions, lifetime employment, holistic concern for workers
What is the Hawthorne effect?
people respond to the fact that they are being studied, attempting to increase whatever behavior they feel will contuinue to warrant the attention
Characteristics of a leader?
Obtain power through influence
variety of roles
May or may not be part of formal organization
focus on group process, info gathering, feedback and empowering others
emphasize interpersonal relationships
direct willing followers
have goals that may or may not reflect those of organization
What is authoritaruan leadership
Strong control over a group
Motivated by coercion
Commands
Communication flows downward
Criticism
*well defines group actions that are predictable giving members security. Productivity high but creativity self motivation is reduced. / Found in large bureaucracies like armed forces
What is democratic leadership
Less control
Economic and ego are used to motivate
Directed through suggestions and guidance
Communication up and down
Criticism is constructive
*Seek input from followers and include in decision making. Employees feel valued. Promotoes growth in individual workers. Takes more time to make decisions
What is Laissez-faire leadership
Hands off approach
Permissive
Little or no direction
Does not criticize
group decided
*Frustrating, group disinterest can occur. When all members are motivated can result in creativitiy. Good when brainstorming is needed.
What is the great man theory of leadership
asserts that some people were born to lead, others were born to be led
* great leaders will arise when the situation demands
What are 6 fatal leadership flaws?
- Inability to motivate
- Not self developing / asking for feedback
- Poor team work
- Failure to develop others
- Lack of communication
- Lack of positive relationships with others
What is situational / contingency theory?
Style varies based on individuals involved.
No one leadership style is ideal for every situation
What is interactional leadership?
Leader behavior is generally determined by the relationship between leaders personality and specific situation
Issues affecting 21st century leaders?
Growing older adult population
Health care reform
Reduction in reimbursement
Commerical insurance
Pay for performance
AI advancement
Focus on externally regulated safety and customer focused care
What challenges must leader managers face?
Focus on the business of healthcare
Constantly learn new roles and develop new skills
health care worker shortages, unionization, eliminate mandatory overtime
Strenght based leadership?
focuses on development or empowerment of strengths as opposed to weakness or areas of needed growth
Servant leadership
put serving others as number one priority
Qualities of a servant leader
- listen and understand
- open mind/no judgement
- deal with complex issues
- honestly sharing critical challenges
- Clear on goals
- Be a servant, helper and teacher first
- Think before reaction
- Words choosen carefully
- Use foresight and intuition
- See big picture
Level 5 leadership
Level 1: highly capable individual
Level 2: Contributing team member
Level 3: Competent manager
Level 4: Effective leader
Level 5: Great leader
Principle agent theory?
When one person can make decisions on behalf of another person.
*Issues of moral hazard and conflicts of interest
What is emotional intellegance?
Ability to percieve, understand and control ones own emotions as well as others
- Appraising and expressing emotions in self and others
- Regulating emotions in self and others
- Using emotions in adaptive ways
Human capital
Collective skills, knowledge, or other tangible assess of individuals that can be used to create economic value for employees, their employers and their community
Social capital
Social relationship and networks, based on reciprocity and trust, that facilitate mutually benefical coordiantion and cooperation
Authentic leadership
that to lead, leaders must be true to themselves and their values and act accordingly.
Thought leadership
Applies to a person who is recognized among their peers for innovative ideas and who demonstrates the confidence to promote these ideas
Agile leadership
Ability to think in many ways so they can be flexible, adaptable, and fast in decision making
*listen deeply and ask powerful questions
Quantum leadership
Leaders must work together with subodinated to identify common goals, exploit opportunities and empower staff to make decisions.
Why is there a transition from industrial age to relationship aged leadership?
Changing workfoce dynamics - employees are seeking meaningful work, work-life balance, personal growth
Increased focus on collaborationa dn innovation
Technological advancement
Benefit of learning with case studies?
More interactive learning
Development of clinical decision making skills
Benefit of simulation
Opportunities for problem solving that have no risk to patients
Provide insight to a learners decision ,making based on priority setting, timeliness of action and patient outcomes
Problem based learning
Problem solving in a group
helps develop critical thinking skills
