20 Steps of Serving

Question 1

What is the first step of serving?

Answer 1

• Introduce and Acknowledge

Question 2

How fast should step 1 of serving occur?

Answer 2

• Within 2 minutes of the guest being sat

Question 3

What is the second step of serving?

Answer 3

• Hot Loaf Bread & 1 Garlic Butter

Question 4

How many loafs of bread should a table get?

Answer 4

• 1 per 6 guests

Question 5

What should you ask guests when bringing them bread?

Answer 5

• Time constraints

Question 6

What is the 3rd step of serving?

Answer 6

• Describe drink, appetizer & dinner features
• Answer any questions

Question 7

What is the 4th Step of Serving?

Answer 7

• Offer Beverages & Appetizers
• Doubles on Alcohol

Question 8

What is the 5th Step of Serving?

Answer 8

• Deliver Drinks within 5 minutes

Question 9

What is the 6th step of Serving?

Answer 9

• Take Food Orders

Question 10

What should also be done during the 6th step of serving?

Answer 10

• Suggest soup/salad upgrades
• Repeat order back

Question 11

What is the 7th step of serving?

Answer 11

• Remove Menus and Feature Sheets

Question 12

What is the 8th Step of Serving?

Answer 12

• Inform Guest of ‘next up’ in service steps

Question 13

What is the 9th step of serving?

Answer 13

• Survey & Maintain

Question 14

What does survey and maintain mean?

Answer 14

• Drink refills
• Bread
• Clear empty plates

Question 15

What is the 10th step of serving?

Answer 15

• Deliver Soups & Salads within 10min of order

Question 16

What is the 11th step of serving?

Answer 16

• Timing of meals
• Time delivery to completion of soup/sald
• Time delivery to longest item ordered

Question 17

What is the 12th step of serving?

Answer 17

• Serving Main Course
• Offer Grated Cheese
• Offer Bread/drink refills

Question 18

What is the 13th step of serving?

Answer 18

• Quality Checks after 2-3 bites

Question 19

What is the 14th step of serving?

Answer 19

• Clear plates, bread boards, and utensils
• Final Quality Checks

Question 20

What should final Quality Checks be focused on?

Answer 20

• Uneaten items

Question 21

What is Step 15 of serving?

Answer 21

• Offer Desserts
• Ice Cream, Coffee, Tea

Question 22

What is Step 16 of Serving?

Answer 22

• Present Bill: No Rush

Question 23

What is Step 17 of Serving?

Answer 23

• Clear table of all ‘not-in-use’ items

Question 24

What is step 18 of serving?

Answer 24

• Make change for customer

Question 25

What is step 19 of serving?

Answer 25

• Thank the guest for joining us

Question 26

What is step 20 of serving?

Answer 26

• Service continues until guest is out the door

Question 27

What are step 1, 5, 10, 15, 16, and 20 of serving?

Answer 27

Step 1
- Great Guest within 2 min
Step 5
- Bring Drinks within 5 min of order
Step 10
- Deliver Soups/Salads
Step 15
- Dessert Menu
Step 16
- Check
Step 20
- Service Continues until out the door

Question 28

What are Steps 1-5 of Serving?

Answer 28

Step 1: Greet Guest (within 2 min)
Step 2: Hot Bread and Butter
Step 3: Describe Drink/Feature (answer Q’s)
Step 4: Take Drink Order / Offer Appy’s
Step 5: Deliver Drinks

Question 29

What are Steps 6-10 of Serving?

Answer 29

Step 6: Food Orders
Step 7: Remove Menus/Feature Sheets
Step 8: Inform Guest of next Steps
Step 9: Observe and Maintain
Step 10: Deliver Soup/Salad within 10min

Question 30

What are Steps 11-15 of Serving?

Answer 30

Step 11: Timing Meals
Step 12: Delivering Meals
Step 13: Quality Checks (2-3 bites)
Step 14: Clear Plates
Step 15: Offer Desserts, Coffee, Teas

Question 31

What are Steps 16-20 of serving?

Answer 31

Step 16: Present Checks
Step 17: Clear ‘not-in-use’ Items
Step 18: Make Change
Step 19: Thank Guest
Step 20: Service Until Out the Door