2 - Understand how the ITIL guiding principles can help an organization adopt and adapt service management

Question 1

Recommendations that guide an organization in adopting and adapting service management to various circumstances.

Answer 1

ITIL guiding principles

Question 2

They interact as a framework, where principles are not independent but reinforce each other to address a variety of challenges in service management

Answer 2

ITIL guiding principles interact

Question 3

By providing universal and enduring recommendations, they ensure flexibility and enable a holistic approach to achieving organizational goals.

Answer 3

primary use of the ITIL guiding principles

Question 4

Everything the organization does should link back to the value it creates for customers and stakeholders.

Answer 4

Focus on Value

Question 5

Assess the current state objectively to avoid duplicating effort or wasting resources.

Answer 5

Start Where You Are

Question 6

Break work into manageable steps and use feedback at each stage to make improvements.

Answer 6

Progress Iteratively with Feedback

Question 7

Work together with stakeholders and make sure everyone has access to the right information.

Answer 7

Collaborate and Promote Visibility

Question 8

Understand the interconnectedness of systems and processes and aim for outcomes that improve the whole system.

Answer 8

Think and Work Holistically

Question 9

Eliminate complexity, focus on delivering outcomes, and ensure processes add value.

Answer 9

Keep It Simple and Practical

Question 10

Maximize efficiency by optimizing processes and using technology wherever possible to automate repetitive tasks.

Answer 10

Optimize and Automate