2 Start with Heart Flashcards
1
Q
Problem: The first thing that deteriorates during a crucial conversation is not our behavior (that comes second) but our motive. The Solution…
A
Learn how to stay focused on what you really want and get better results.
2
Q
Left-Hand Column: What I was…
A
thinking or feeling but didn’t say
3
Q
Right-Hand Column: What was…
A
actually said
4
Q
Unhealthy motives
A
Be right, Look good/save face, Win, you lose, Punish/blame, Avoid conflict
5
Q
Motives of dialogue
A
Learn, Find the truth, Produce results, Strengthen relationships
6
Q
Skill: Focus on what you really want. Ask these three questions…
A
- “What am I behaving like I want?”
- “What results do I really want–for myself? for others? for the relationship? for the organization?”
- “How would I behave if I really did?”
7
Q
Start with Heart…
A
How to stay focused on what you really want
