1 Get Unstuck Flashcards
Definition: Pool of Shared Meaning
The facts, opinions, experiences, and feelings held by participants in a conversation that are understood and appreciated by all.
What makes a Crucial Conversation
Three elements: Opposing Opinions, Strong Emotions, and High Stakes
What is the Fool’s Choice?
When facing a Crucial Conversation, we often feel we have to choose between responding with silence or violence. We assume we can either share our honest opinion OR be respectful. We are blind to the dialogue option.
Why do we make a Fool’s Choice?
When faced with danger, our body prepares for blunt trauma. The rush of adrenaline drives blood form our brain and into our muscles for “fight or flight.” Our brain diverts tough jobs to our brain stem, or “reptilian brain.”
The Law of Crucial Conversations…
Anytime you find yourself stuck, there’s a crucial conversation you’re either not holding or not holding well
Skill 1: Identify Where You’re Stuck. Define “Stuck”
A chronic inability to solve problems or achieve aspirations or goals.
Skill 2: Unbundle with CPR. What does CPR Stand for?
Content, Pattern, and Relationship
What should we consider with Content?
Content is a single instance of a problem. If either the action itself or its immediate consequences is the issue, you’ve got a content problem. This is the easiest to work through.
What should we consider with Pattern?
Pattern is a recurring problem–a pattern of behavior over time.
What should we consider with Relationship?
Relationship is how the problem is affecting your working relationship (eg., trust is suffering or competence is in question). This is the hardest to work through
Problem: We’re all stuck or not achieving what we want in a variety of areas, ranging from awkward or failing relationships to dysfunctional teams, to cost, quality problems at work. The Solution…
Learn how to identify the crucial conversations that are the key to organizational team, and interpersonal success
