(2) Lesson 6: Information Management Flashcards

(74 cards)

1
Q

A system that incorporates all the processes needed for effectively managing data—both incoming and outgoing patient information

A

Information management

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2
Q

T/F: information management may be entirely paper-based, computer-based, but not a combination of both

A

F (can be combination of both)

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3
Q

Is the transmission of information between or among departments

A

Interdepartmental communication

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4
Q

Communication is better within the department because of proximity , similar education related duties and common goals among co-workers

A

Intradepartmental communication

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5
Q

the transmission of information within the department

A

Intradepartmental communication

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6
Q

When subordinate communicates directly to his supervisor or superiors

A

Upward communication

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7
Q

It is for providing suggestions, complaints and the like to superiors. it is not directive in nature.

A

Upward communication

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8
Q

When a superior or supervisor communicates directly to his subordinates.

A

Downward communication

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9
Q

Top level management used this kind of communication in informing employees about their decisions, policies, procedures, and sending of memo

A

Downward communication

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10
Q

It is the flow of information between colleagues and peers

A

Horizontal communication

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11
Q

It is needed to coordinate within a department, among team members and among different departments

A

Horizontal communication

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12
Q

Flow of information between positions that are on different lateral planes and activities of the organizational structure

A

Diagonal communication

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13
Q

occurs between laboratory personnel and the human resources department; or between laboratory management and nonmanagerial members of other departments such as the purchasing personnel or the nursing staff

A

Diagonal communication

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14
Q

brings accuracy and accessibility to the flow of samples and data in the clinical laboratory

A

Computerized laboratory information systems

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15
Q

may be an in-house computer network or locally developed systems based on commercially available database software

A

Computerized laboratory information systems

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16
Q

Computerized laboratory information
systems

Criteria for choosing the system:

A
  • flexibility, adaptability
  • ease of evolution and support
  • system speed will most benefit the laboratory
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17
Q

Advantages of LIMS:

a well-planned computer system, with check systems for errors, will help to alert the user of inconsistencies and reduce the number of errors

A

Error reduction

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18
Q

Advantages of LIMS:

provide information that is legible

A

Error reduction

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19
Q

Advantages of LIMS:

it becomes easy to keep good quality control records, perform analysis on quality control data and generate statistics automatically

A

Quality control management

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20
Q

Advantages of LIMS:

a variety of parameters can be used for data retrieval; it is usually possible to access data by name, by laboratory or patient number, and sometimes by test result or analysis performed

A

Provision of options for data searching

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21
Q

Advantages of LIMS:

most computer systems allow access to all recent laboratory data for a patient

A

Access to patient information

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22
Q

Advantages of LIMS:

very useful in the process of checking the most recent results against previous data to look for changes, which is a good practice and helps to detect errors

A

Access to patient information

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23
Q

Advantages of LIMS:

a computer system makes it much easier to track reports, to know when work was finished, who performed the work, when the data was reviewed and when the report was sent

A

Ability to track reports

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24
Q

Advantages of LIMS:

the computer and its databases provide very strong search capabilities

A

Ability to track and analyze trends

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25
Advantages of LIMS: easier to maintain confidentiality of laboratory data than when dealing with a handwritten report form
Improved capability for maintaining patient confidentiality
26
Advantages of LIMS: purchased LIMS often include on-site training for staff
Manufacturer-provided training
27
Documents/Records: provide written information about policies, processes and procedures
Documents
28
Documents/Records: communicate information to all persons who need it, including laboratory staff, users and laboratory management personnel
Documents
29
Documents/Records: need to be updated or maintained
Documents
30
Documents/Records: must be changed when a policy, process or procedure changes
Documents
31
Documents/Records: establish formats for recording and reporting information by the use of standardized forms once the forms are used to record information, they become records
Documents
32
Documents/Records: are the collected information produced by the laboratory in the process of performing and reporting a laboratory test
Records
33
Documents/Records: need to be easily retrieved or accessed
Records
34
Documents/Records: contain information that is permanent, and does not require updating
Records
35
“a documented statement of overall intentions and direction defined by those in the organization and endorsed by management”
Policy
36
gives broad and general direction to the quality system
Policy
37
tell “what to do”, in a broad and general way
Policy
38
include a statement of the organizational mission, goals and purpose
Policy
39
serve as the framework for the quality system, and should always be specified in the quality manual
Policy
40
steps involved in carrying out quality policies
Processes
41
set of interrelated or interacting activities that transform inputs into outputs
Processes
42
Inputs: test requests, samples, requests for information
Processes
43
Outputs: laboratory data, reports of results
Processes
44
“how it happens”
Processes
45
specific activities of a process
Procedures
46
easily described as the performance of a test
Procedures
47
“how to do it”, and shows the step-by-step instructions that laboratory staff should meticulously follow for each activity
Procedures
48
used to indicate the detailed instructions on how to do it
Standard operating procedure (SOP)
49
Enumerate the document hierarchy
Procedures > Processes > Policies
50
this is the overall guiding document for the quality system and provides the framework for its design and implementation
Quality manual
51
contain step-by-step written instructions for each procedure performed in the laboratory
SOPs
52
essential to ensure that all procedures are performed consistently by everyone in the laboratory
SOPs
53
needed in order to find scientific and clinical information about diseases, laboratory methods, and procedures
Reference materials
54
needed in order to find scientific and clinical information about diseases, laboratory methods, and procedures
Reference materials
55
A ___ provides procedures for formatting and maintaining documents
document control system
56
Records: importance without access to all the data collected as a part of a quality system process, continuous monitoring cannot be accomplished
Continuous monitoring
57
Records: importance well-kept records allow for tracking of samples throughout the entire testing process; this is essential for troubleshooting, looking for sources of error in testing and investigating identified errors
Tracking of samples
58
Records: importance well-kept equipment records will allow for thorough evaluation of any problems that arise
Evaluating problems
59
Records: importance good records serve as a very important management tool
Management
60
Storing documents and records: Considerations on a Paper System paper records must last for as long as needed
Permanence
61
Storing documents and records: Considerations on a Paper System should be ensured by binding pages together, or using a bound book (log register)
Permanence
62
Storing documents and records: Considerations on a Paper System Pages should be numbered for easy access, and permanent ink should be used
Permanence
63
Storing documents and records: Considerations on a Paper System paper systems should be designed so that information can be easily retrieved whenever needed
Accessibility
64
Storing documents and records: Considerations on a Paper System documents and records must be kept in a secure place
Security
65
Storing documents and records: Considerations on a Paper System maintaining patient confidentiality
Security
66
Storing documents and records: Considerations on a Paper System safe from any environmental hazards such as spills
Security
67
Storing documents and records: Considerations on a Paper System protected in the event of fires, floods or other possibilities
Security
68
Storing documents and records: Considerations on a Paper System it should be possible to trace a sample throughout all processes in the laboratory
Traceability
69
Storing documents and records: Considerations on a Paper System be able to see who collected the sample, who ran the test, and what the quality control results were for the test run, including issuing of the report
Traceability
70
Storing documents and records: Considerations on a Paper System backup systems are essential in case the main system fails
Permanence
71
Storing documents and records: Considerations on a Paper System regular maintenance of the computer system will help to reduce system failures and loss of data
Permanence
72
Storing documents and records: Considerations on a Paper System it can be more difficult to assure confidentiality with a computer system, as many people may have access to the data
Security
73
Storing documents and records: Considerations on a Paper System computer access codes can be established to protect the data
Security
74
Storing documents and records: Considerations on a Paper System electronic record systems should be designed in a way that allows for tracing the specimen throughout the entire process in the laboratory
Traceability