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LabMan > (2) Lesson 6: Information Management > Flashcards

(2) Lesson 6: Information Management Flashcards

1
Q

A system that incorporates all the processes needed for effectively managing data—both incoming and outgoing patient information

A

Information management

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2
Q

T/F: information management may be entirely paper-based, computer-based, but not a combination of both

A

F (can be combination of both)

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3
Q

Is the transmission of information between or among departments

A

Interdepartmental communication

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4
Q

Communication is better within the department because of proximity , similar education related duties and common goals among co-workers

A

Intradepartmental communication

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5
Q

the transmission of information within the department

A

Intradepartmental communication

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6
Q

When subordinate communicates directly to his supervisor or superiors

A

Upward communication

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7
Q

It is for providing suggestions, complaints and the like to superiors. it is not directive in nature.

A

Upward communication

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8
Q

When a superior or supervisor communicates directly to his subordinates.

A

Downward communication

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9
Q

Top level management used this kind of communication in informing employees about their decisions, policies, procedures, and sending of memo

A

Downward communication

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10
Q

It is the flow of information between colleagues and peers

A

Horizontal communication

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11
Q

It is needed to coordinate within a department, among team members and among different departments

A

Horizontal communication

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12
Q

Flow of information between positions that are on different lateral planes and activities of the organizational structure

A

Diagonal communication

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13
Q

occurs between laboratory personnel and the human resources department; or between laboratory management and nonmanagerial members of other departments such as the purchasing personnel or the nursing staff

A

Diagonal communication

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14
Q

brings accuracy and accessibility to the flow of samples and data in the clinical laboratory

A

Computerized laboratory information systems

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15
Q

may be an in-house computer network or locally developed systems based on commercially available database software

A

Computerized laboratory information systems

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16
Q

Computerized laboratory information
systems

Criteria for choosing the system:

A
  • flexibility, adaptability
  • ease of evolution and support
  • system speed will most benefit the laboratory
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17
Q

Advantages of LIMS:

a well-planned computer system, with check systems for errors, will help to alert the user of inconsistencies and reduce the number of errors

A

Error reduction

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18
Q

Advantages of LIMS:

provide information that is legible

A

Error reduction

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19
Q

Advantages of LIMS:

it becomes easy to keep good quality control records, perform analysis on quality control data and generate statistics automatically

A

Quality control management

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20
Q

Advantages of LIMS:

a variety of parameters can be used for data retrieval; it is usually possible to access data by name, by laboratory or patient number, and sometimes by test result or analysis performed

A

Provision of options for data searching

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21
Q

Advantages of LIMS:

most computer systems allow access to all recent laboratory data for a patient

A

Access to patient information

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22
Q

Advantages of LIMS:

very useful in the process of checking the most recent results against previous data to look for changes, which is a good practice and helps to detect errors

A

Access to patient information

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23
Q

Advantages of LIMS:

a computer system makes it much easier to track reports, to know when work was finished, who performed the work, when the data was reviewed and when the report was sent

A

Ability to track reports

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24
Q

Advantages of LIMS:

the computer and its databases provide very strong search capabilities

A

Ability to track and analyze trends

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25
Q

Advantages of LIMS:

easier to maintain confidentiality of laboratory data than when dealing with a handwritten report form

A

Improved capability for maintaining patient confidentiality

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26
Q

Advantages of LIMS:

purchased LIMS often include on-site training for staff

A

Manufacturer-provided training

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27
Q

Documents/Records:

provide written information about policies, processes and procedures

A

Documents

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28
Q

Documents/Records:

communicate information to all persons who need it, including laboratory staff, users and laboratory management personnel

A

Documents

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29
Q

Documents/Records:

need to be updated or maintained

A

Documents

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30
Q

Documents/Records:

must be changed when a policy, process or procedure changes

A

Documents

31
Q

Documents/Records:

establish formats for recording and reporting information by the use of standardized forms once the forms are used to record information, they become records

A

Documents

32
Q

Documents/Records:

are the collected information produced by the laboratory in the process of performing and reporting a laboratory test

A

Records

33
Q

Documents/Records:

need to be easily retrieved or accessed

A

Records

34
Q

Documents/Records:

contain information that is permanent, and does not require updating

A

Records

35
Q

“a documented statement of overall intentions and direction defined by those in the organization and endorsed by management”

A

Policy

36
Q

gives broad and general direction to the quality system

A

Policy

37
Q

tell “what to do”, in a broad and general way

A

Policy

38
Q

include a statement of the organizational mission, goals and purpose

A

Policy

39
Q

serve as the framework for the quality system, and should always be specified in the quality manual

A

Policy

40
Q

steps involved in carrying out quality policies

A

Processes

41
Q

set of interrelated or interacting activities that transform inputs into outputs

A

Processes

42
Q

Inputs: test requests, samples, requests for information

A

Processes

43
Q

Outputs: laboratory data, reports of results

A

Processes

44
Q

“how it happens”

A

Processes

45
Q

specific activities of a process

A

Procedures

46
Q

easily described as the performance of a test

A

Procedures

47
Q

“how to do it”, and shows the step-by-step instructions that laboratory staff should meticulously follow for each activity

A

Procedures

48
Q

used to indicate the detailed instructions on how to do it

A

Standard operating procedure (SOP)

49
Q

Enumerate the document hierarchy

A

Procedures > Processes > Policies

50
Q

this is the overall guiding document for the quality system and provides the framework for its design and implementation

A

Quality manual

51
Q

contain step-by-step written instructions for each procedure
performed in the laboratory

A

SOPs

52
Q

essential to ensure that all procedures are performed consistently by everyone in the laboratory

A

SOPs

53
Q

needed in order to find scientific and clinical information about diseases, laboratory methods, and procedures

A

Reference materials

54
Q

needed in order to find scientific and clinical information about diseases, laboratory methods, and procedures

A

Reference materials

55
Q

A ___ provides procedures for formatting and maintaining documents

A

document control system

56
Q

Records: importance

without access to all the data collected as a part of a quality system process, continuous monitoring cannot be accomplished

A

Continuous monitoring

57
Q

Records: importance

well-kept records allow for tracking of samples throughout the entire testing process; this is essential for troubleshooting, looking for sources of error in testing and investigating identified errors

A

Tracking of samples

58
Q

Records: importance

well-kept equipment records will allow for thorough evaluation of any problems that arise

A

Evaluating problems

59
Q

Records: importance

good records serve as a very important management tool

A

Management

60
Q

Storing documents and records: Considerations on a Paper System

paper records must last for as long as needed

A

Permanence

61
Q

Storing documents and records: Considerations on a Paper System

should be ensured by binding pages together, or using a bound book (log register)

A

Permanence

62
Q

Storing documents and records: Considerations on a Paper System

Pages should be numbered for easy access, and permanent ink should be used

A

Permanence

63
Q

Storing documents and records: Considerations on a Paper System

paper systems should be designed so that information can be easily retrieved whenever needed

A

Accessibility

64
Q

Storing documents and records: Considerations on a Paper System

documents and records must be kept in a secure place

A

Security

65
Q

Storing documents and records: Considerations on a Paper System

maintaining patient confidentiality

A

Security

66
Q

Storing documents and records: Considerations on a Paper System

safe from any environmental hazards such as spills

A

Security

67
Q

Storing documents and records: Considerations on a Paper System

protected in the event of fires, floods or other possibilities

A

Security

68
Q

Storing documents and records: Considerations on a Paper System

it should be possible to trace a sample throughout all processes in the laboratory

A

Traceability

69
Q

Storing documents and records: Considerations on a Paper System

be able to see who collected the sample, who ran the test, and what the quality control results were for the test run, including issuing of the report

A

Traceability

70
Q

Storing documents and records: Considerations on a Paper System

backup systems are essential in case the main system fails

A

Permanence

71
Q

Storing documents and records: Considerations on a Paper System

regular maintenance of the computer system will help to reduce system failures and loss of data

A

Permanence

72
Q

Storing documents and records: Considerations on a Paper System

it can be more difficult to assure confidentiality with a computer system, as many people may have access to the data

A

Security

73
Q

Storing documents and records: Considerations on a Paper System

computer access codes can be established to protect the data

A

Security

74
Q

Storing documents and records: Considerations on a Paper System

electronic record systems should be designed in a way that allows for tracing the specimen throughout the entire process in the laboratory

A

Traceability

LabMan (11 decks)

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