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LabMan > (1) Lesson 2: Planning for Clinical Laboratory > Flashcards

(1) Lesson 2: Planning for Clinical Laboratory Flashcards

1
Q

The process of assessing an organization’s goals and creating a realistic, detailed plan of action for meeting those goals

A

Clinical laboratory management planning

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2
Q

Defining the organization’s goals

A

Planning

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3
Q

Establishing an overall strategy

A

Planning

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4
Q

Developing a comprehensive set of plans to integrate and coordinate organizational work

A

Planning

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5
Q

A predetermined course of action intended to facilitate the accomplishment of a task

A

Plan

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6
Q

Three major process workflows

A
  1. pre-examination or preanalytical
  2. examination or analytical and post-examination
  3. post-analytical stages
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7
Q

Identify the phase in the workflow:

Patient prep

A

Pre-examination

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8
Q

Identify the phase in the workflow:

Sample collection

A

Pre-examination

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9
Q

Identify the phase in the workflow:

Personnel competency test and evaluation

A

Pre-examination

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10
Q

Identify the phase in the workflow:

Sample receipt and accessioning

A

Pre-examination

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11
Q

Identify the phase in the workflow:

Sample transport

A

Pre-examination

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12
Q

Identify the phase in the workflow:

Quality control testing

A

Examination

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13
Q

Identify the phase in the workflow:

Record keeping and reporting

A

Post-analytical stages

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14
Q

Requires the organization to plan, identify, and monitor

A

ISO 9001:2015

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15
Q

Identify the importance of planning:

Involves setting objectives and stating the ways to achieve them

A

Planning focuses attention on objectives

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16
Q

Identify the importance of planning:

Creates direction for employees to know when and what to do

A

Planning focuses attention on objectives

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17
Q

Identify the importance of planning:

Feasibility studies

A

Planning reduces the risks of uncertainty

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18
Q

Identify the importance of planning:

Prepared to face with unpleasant surprise because they have included advanced solution

A

Planning reduces risks for uncertainty

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19
Q

Identify the importance of planning:

Enables people to know who to coordinate with

A

Planning helps in cordination

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20
Q

Minimizing the cost because of the emphasis on the efficient operation

A

Economical operation

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21
Q

Identify the importance of planning:

Emphasis on efficient operation and consistency towards the attainment of the objectives and goals of the firm

A

Planning gains economical operation

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22
Q

Identify the importance of planning:

Best way to utilize resources

A

Planning gains economical operation

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23
Q

Identify the importance of planning:

Allocates responsibilities to different personnel and jobs

A

Planning facilitates control

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24
Q

Identify the importance of planning:

Establishes standards for comparison

A

Planning facilitates control

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25
Q

Identify the importance of planning:

Estimates the time and cost of the operations through the forecasting and budgeting process

A

Planning facilitates control

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26
Q

Determine the expected expenses for a given fiscal year or time

A

Budgeting

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27
Q

Identify the importance of planning:

To attain as efficient as possible the present tasks while responding to the changing needs of the business environment

A

Planning helps executive development

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28
Q

The entire set of operations that occur in testing of patient samples

A

The path of workflow

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29
Q

The path of workflow begins with ___ and ends with ___

A

Patient
Reporting and results interpretation

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30
Q

Identify the critical area of clinical laboratory:

Planning the structure and management of the laboratory that implements the quality policies ensures quality performance

A

Organization

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31
Q

Identify the critical area of clinical laboratory:

Diligently planning the most important laboratory resource, ensures competent and motivated teams in implementing quality management systems

A

Personnel

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32
Q

Identify the critical area of clinical laboratory:

Planning the acquisition and validation of equipment by carefully and properly choosing, and ensuring maintained systems through preventive maintenance programs helps an effective path of workflow

A

Equipment

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33
Q

Identify the critical area of clinical laboratory:

Planning reagents and supplies management in the laboratory can produce cost savings ensures supplies and reagent availability

A

Purchasing and inventory

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34
Q

Identify the critical area of clinical laboratory:

Ensures quality control for testing, appropriate management of the sample, collection and handling, and method verification and validation

A

Process controls

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35
Q

Identify the critical area of clinical laboratory:

Planning the production of the main output of the clinical laboratory ensures accuracy, confidentiality, and accessibility of the information which are managed through either paper systems or computers

A

Information management

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36
Q

Identify the critical area of clinical laboratory:

Planning the creation and storage of documents needed in the laboratory that informs how to do things ensures that documents are accurate, up to date, and accessible

A

Documents and records

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37
Q

An error or event that should not have happened

A

Occurence

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38
Q

Identify the critical area of clinical laboratory:

Planning for detecting and managing detect these problems or occurrences, handling them properly, learning from mistakes and acting so that they do not happen again

A

Occurrence management

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39
Q

A tool for examining laboratory performance and comparing it to standards, benchmarks, or the performance of other laboratories

A

Assessment

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40
Q

T/F: assessment may only be internal, not external

A

F (can be both)

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41
Q

Identify the critical area of clinical laboratory:

Primary goal and must be done in a systematic manner to ensure alignment, effectiveness, and efficiency

A

Process improvement

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42
Q

Identify the critical area of clinical laboratory:

Ensures that the laboratory understand and assess who their customers are and use feedback for making improvements to align with external changes

A

Customer services

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43
Q

Identify the facility planning process:

Preventing unwanted risks and hazards from entering the laboratory space

A

Security

44
Q

Identify the facility planning process:

Seeks to minimize risks and prevent hazards from leaving the laboratory space and causing harm to the community

A

Containment

45
Q

Identify the facility planning process:

Includes policies and procedures to prevent harm to workers, visitors, and the community

A

Safety

46
Q

Identify the facility planning process:

Addresses facility and equipment adaptation to allow safe and healthy working conditions at the laboratory site

A

Ergonomics

47
Q

Illustrate in your mind what can possibly happen

A

Imagination

48
Q

Anticipating what can possibly happen

A

Foresight

49
Q

The basis on what you should do

A

Imagination and foresight

50
Q

Considers and weighs the risks and benefits of our decision before throwing the judgement call or decision

A

Good judgment

51
Q

Anticipative capability of the manager or planner

A

Ability to evaluate laboratory opportunities

52
Q

Prone to high competition

A

Hazards

53
Q

T/F: Opportunity should be higher than the hazard

A

T

54
Q

Efficient + Effective = ___

A

Proficient

55
Q

Values derived from planning for clinical laboratory management

A
  1. achievement of the objectives
  2. use of efficient methods and develop standards
  3. integration of activities of the different units
  4. reduction of emergency and unexpected problems
56
Q

Indicators of poor planning is according to ___

A

William J. McLarney

57
Q

T/F: some machines doing jobs that can be done by smaller machines is an indicator of poor planning

A

T

58
Q

Indicators of underworked employees

A

Competing with limited samples
Being idle during work hours

59
Q

Indicators of overworked employees

A

Overtime
Late lunch to meet TAT

60
Q

A result of inefficient planning of the human resources

A

Skilled workers doing unskilled work

61
Q

A process in which the managers & employees jointly set goals for the employees to make action plans, periodically evaluate performance, and reward according to the results

A

Management by objectives (MBO)

62
Q

MBO was first outlined by ___ in ___

A

Peter Drucker
1954

63
Q

A management model that aims to improve performance of an organization by clearly defining objectives that are agreed to by both management and employees

A

MBO

64
Q

T/F: the process of MBO is linear

A

F (circular)

65
Q

Enumerate the process of MBO

A
  1. Defining organizational goals
  2. Define employees objectives
  3. Continuous monitoring performance and progress
  4. Performance evaluation
  5. Performance feedback
  6. Performance appraisal
66
Q

MBO encourages ___ and ___

A

Discussion and interaction

67
Q

MBO produces ___ and ___

A

Truly committed managers
Involved employees in the decision-making process

68
Q

__ of more than 1000 academic studies proved that MBO yield positive results

A

90%

69
Q

MBO highlights ___

A

Needs for improvement

70
Q

T/F: MBO can assess if an organization is on the right track

A

T

71
Q

Represents the organization levels and units in the laboratory in which you want to plan

A

Hierarchy of plans

72
Q

Combination of characteristic values based on the characteristics of one information structure

A

Hierarchy of plans

73
Q

Provides a framework in consistent and level by level planning

A

Hierarchy of plans

74
Q

Enumerate the hierarchy of plans

A

Purpose or mission
Objectives
Strategies
Policies
Rules and procedures
Programs and projects
Budgets

75
Q

Identify the component of hierarchy of plans:

Organization’s purpose and philosophy

A

Mission

76
Q

Identify the component of hierarchy of plans:

Ultimate goals towards which the activities of the organization are directed

A

Objectives

77
Q

Identify the component of hierarchy of plans:

General statement or understanding which guide or channel thinking in decision making

A

Policies

78
Q

Identify the component of hierarchy of plans:

States a series of related steps or tasks to be performed in a sequential way

A

Procedures

79
Q

Identify the component of hierarchy of plans:

Prescribes a course of action and explicitly states what is to be done

A

Rules

80
Q

Identify the component of hierarchy of plans:

A comprehensive plan that includes future uses of different resources

A

Programs

81
Q

Identify the component of hierarchy of plans:

Statement of expected results expressed in numerical terms

A

Budgets

82
Q

Identify the type of plan:

Highest type of plan

A

Strategic

83
Q

Identify the type of plan:

Identification of mission and objectives

A

Strategic

84
Q

Identify the type of plan:

Most efficient pursuit

A

Strategic

85
Q

Identify the type of plan:

Long-term goals (next 5 years)

A

Strategic

86
Q

Identify the type of plan:

Top managers with final authority and responsibility

A

Strategic

87
Q

Identify the type of plan:

Implies action and deals with methods

A

Tactical

88
Q

Identify the type of plan:

Short-range strategy implementation (6 months - 2 years)

A

Tactical

89
Q

Identify the type of plan:

Operational or technical skill

A

Tactical

90
Q

Identify the type of plan:

Middle managers (supervisory staff)

A

Tactical

91
Q

Identify the type of plan:

Detailed plan used to provide a clear picture

A

Operational

92
Q

Identify the type of plan:

Team, section, department

A

Operational

93
Q

Identify the type of plan:

Very short-term (1 week to 1 year)

A

Operational

94
Q

First-line managers

A

Operational

95
Q

T/F: patient and patient samples should have the same pathway

A

F

96
Q

T/F: the design of a laboratory should have different circulation paths between the public and biological materials

A

T

97
Q

T/F: patients are restricted starting from the reception area

A

T

98
Q

Identify the circulation pathway:

Reception area and sample collection room

A

Sample collection area

99
Q

Identify the circulation pathway:

Separated from other sections of the lab, but nearby the testing areas

A

Sample processing areas

100
Q

Normally located near the entrance being used by phlebotomists or other staff bringing specimens to the lab

A

Bay area

101
Q

Identify the circulation pathway:

Involve communication system

A

Post-examination pathway

102
Q

Sections of the laboratory that can be removed from the central area

A

Greater TAT or less volume (ClinMicro or radio assay laboratories)

103
Q

Blood banks and critical laboratory procedures should be near ___ or have ___

A

Elevator
Pneumatic tubing system

104
Q

T/F: the traffic flow of the blood bank should be separated from the main reception

A

T

105
Q

T/F: medical staffs can have the same entry point as patients

A

F

106
Q

pneumatic tube system specimens may not include ___ like from patients where a specimen is hard to collect

A

CSF, bone marrow, and other delicate specimens

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