2) Groups and Teams Flashcards
Name 4 types of groups
- Formal / Informal groups
- Horizontal / Vertical / Mixed groups
- Virtual groups
- Autonomous groups
What is a formal group?
A formal group has a place within an organization, this can be both permanent or temporary
What is an informal group?
A group outside the structure of an organization
When is a group horizontal?
When a group comes from the same hierarchical level of the organization
When is a group vertical?
When a group comes from different hierarchical levels of the organization (e.g. a manager and his team members)
What is a virtual group?
A group collaboration through voice/video calls over the internet. usually found in multinational organizations
What are the three characteristics of an autonomous team?
- There is a fixed group that works on their common goal
- The team is able to manage itself responsibly
- The team has access to relevant information and abilities, it also has the authority to carry out their abilities
Name Tuckman’s 5 stages of group development
1) Forming: Members get to know and understand each other
2) Storming: Conflict situations arise, and group interaction starts
3) Norming: Find areas of agreement and make compromises
4) Performing: All efforts are directed towards delivering a good performance
5) Adjourning: The purpose of collaboration has been achieved
What is “Group think”
Cohesion in the group gets too strong, this may lead to:
- reduction in capacity for objective judgment
- non committed people will leave
- no criticism anymore
- quality of work and decisions decrease
Name all 8 Belbin team roles
1) Coordinator
2) Shaper
3) (Resource) Investigator
4) Monitor (Evaluator)
5) Plant
6) Teamworker
7) Implementer
8) Completer/Finisher
What is the idea behind Belbin’s team roles?
In order to have an effective functional team, A multitude of qualities must be present, these qualities are represented as 8 team roles.
- Every role is a quality
- Each person allows fulfilling 2/3 roles
- The group needs to have a proper distribution
What are the 8 team roles from Belbin
1) Coordinator
2) Shaper
3) (Resource) Investigator
4) Monitor (Evaluator)
5) Plant
6) Teamworker
7) Implementer
8) Completer Finisher
What is the quality of a Coordinator according to Belbin?
Organizes and manages team activities, making the best possible use of the
potential offered by the team (members).
What is the quality of a Shaper according to Belbin?
Helps develop and concretize team activities
What is the quality of a (resource) investigator according to Belbin?
The most prominent source of team innovation and idea’s
What is the quality of a Monitor (evaluator) according to Belbin?
Analyses ideas and proposals, and evaluates these for usability and practical applicability in relation to team roles
What is the quality of a Plant according to Belbin?
Investigate external possibilities and develops contacts that may be useful for the team
What is the quality of a Teamworker according to Belbin?
Improves the overall functioning of the individual team members
What is the quality of a Implementer according to Belbin?
Translates general concepts and plans into practical tasks and activities, and
ensures systematic implementation
What is the quality of a Finisher according to Belbin?
Ensures that team efforts are perfected and that the work is
scrutinized for errors.
What are 7 components for high-performance teams (Kuipers and Groeneveld)
1) Team commitment: team members feel loyal and connected, and are passionate and
energetic about fulfilling their tasks.
2) Self-management: the team is autonomous and takes the initiative to improve its
performance.
3) Goal-oriented collaboration: the team formulates clear and ambitious goals to which it
commits through a close partnership.
4) Task-oriented collaboration: the team uses a clever form of mutual information-sharing and knowledge valorization to perform its task.
5) Stakeholder-oriented collaboration: the team actively maintains its relationships with the stakeholders and uses stakeholder feedback to improve team performance.
6) Leadership: the leader places the team first, supports collaboration, and encourages
working towards team goals.
7) Team performance: the extent of the team’s effectiveness (goals met), efficiency (goal-oriented work using available means), and legitimacy (working in accordance with their interests).
According to Vicberg and Christfort a team forms of a combination of what 4 styles?
1) Pioneers: strong at finding new paths to solving problems (creative & inventive).
2) Drivers: strong at stimulating changes or challenges (task & results-oriented).
3) Integrators: strong at joining up people or parties (empathic & diplomatic).
4) Guardians: strongly focused on keeping the team together (stable & pragmatic).
What are the main principles of RealDrives (Koppenol en Versnel)
- People have different motivations.
- People prefer a certain drive.
- People adapt their drives (and behavior) to their surroundings/place of work.
What types of organizational conflict are there?
1) interpersonal conflict (such as the conflict between individual employees);
2) conflict within groups (such as that within a department);
3) conflict between groups (for example, a conflict between the marketing and production departments);
4) conflict between organizational entities, such as branches.
What are possible sources of organizational conflict?
1) Irreconcilable purposes and time frames
2) Overlapping responsibilities
3) Task dependence
4) Different assessment and reward systems
5) Scarce resources
6) Different statuses
