2. empathy Flashcards
What does engagement involve?
- Assisting person to feel at ease
- start with safe topics
- Active listening: attend with eyes and ears, pay attention to emotions and behaviors, use minimal verbal and non verbal
- Listen and respond without being judgmental or disapproving
- Be genuine: responsive, spontaneous and consistent
- Be interested
Important as:
- You hold a position of power and have responsibility to manage the space
- The patient needs to trust you
What is empathy?
- The ability to understand and share the feelings of another
- To interact with the neural networks of others to Both perceive and understand their emotions and differentiate them from our own
o Imaging what it would be like in their situation trying to know how they feel - True empathy involves using our feelings to understand the feelings of someone else
Why is empathy important?
- Empathy helps nurses build a trusting connection with those in their care by focusing on the patient’s point of view.
- This strengthens communication because nurses can gain an understanding of how patients are coping and what they are experiencing.
- Therefore, improves health outcome
What is a therapeutic traits?
The therapeutic relationship requires personal qualities such as self-awareness and empathy but also requires skills in boundaries, demonstrating respect and professional confidence.
- Patient goals
- Professional boundaries
- Trust open and communicating
= it is an equal partnership that enables change - physical, mental, psychological, emotional, social and spiritual - in of for the person
What is psychological safety?
= Is both a state and a process within which. People feel able to engage in and take interpersonal risks in communication with another due to the presence of respect, trust and acceptance
- Creating the right conditions where the patients feels safe to talk and communicate
What is cultural safety?
- Respecting the culture of the community by using the appropriate language and behaviour
- Never doing anything that causes the person to feel shame
- Supporting the person’s right to make decisions about seeking culturally based care
5 components of cultural impacts on mental health emotional expression, shame, spirituality and religion, power and collectivism
What is cultural humility?
- Cultural humility is comprised of:
o Self awareness (who am I and what is my worldview)
o Openness (that we do not know all there is to be known about the world or about other people’s lives)
o Transcendence (accepting that things are much more complex and dynamic than we teach it to be)
Nursing strategies for cultural safety?
- Providing culturally specific resources wherever possible
- Using interpreters
- Flexibility
- Avoid medical language and mimic words, slang or speech
- Consider symptoms in the context of culture don’t make assumptions
- Consider gender, setting, roles, shame
What is recovery with relational context?
Relational recovery working with families
- an intrinsically social and relational process, which is founded in peoples’ interdependence on each other.
- people are relational beings, and their life cannot be separated from the social context they live in.
- Working with families can improve outcomes for clients (both adults and children) and decrease stress for family members
- Mental health is embedded with wellbeing and sense of self. Even if you subscribe to biomedical understandings of illness, it is not possible to treat someone’s mind without recognising how this affects and is affected by their context
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Nurses roles with families in recovery?
- Nurses’ roles are with family as well as the person accessing care
- Family is important to patient and patient to family
- Recovery happens in a relational context
- Include families in the care sharing information
- Mental illness is stressful for the families
What did services users identify as the desirable qualities of mental health nurses?
- Therapeutic relationships
- Respect towards service users as persons
- Empathy, compassion and effective communication
- Understanding service users
- Knowledge of services
- Foster hope and believing that recovery is possible
