2. Community Relations

Question 1

Which service input consists of staffing, training, locating, and equipping the first response units (p. 59)

Answer 1

systems-model approach

Question 2

Which approach is based on a formal identification and evaluation of risk in a jurisdiction? (p. 59)

Answer 2

comprehensive-risk approach

Question 3

This approach compares the risk management plan developed in the jurisdiction with the services in place or necessary to mitigate those risks (p. 59)

Answer 3

comprehensive-risk approach

Question 4

In this approach, the appropriate input of services is balanced against the desired results.

Answer 4

systems-model approach

Question 5

After a risk management plan is developed, what is the next step in the process? (p. 60)

Answer 5

cost-benefit analysis

Question 6

__________ __________ occurs when risk cannot be reduced, avoided, or transferred. (p. 60)

Answer 6

risk assumption

Question 7

Improvements in __________ can address some service requirements by enhancing the effectiveness and efficiency of operations. (p. 60)

Answer 7

technology

Question 8

A type of automatic or mutual aid agreement with links between fire and emergency services organizations and other service providers. (p. 60)

Answer 8

community connectors

Question 9

A type of automatic or mutual aid agreement with non-emergency vehicles that provide assistance with social services, grief support information and guidance on mental health issues, support for domestic violence victims, and other social service needs. (p. 60)

Answer 9

community service units

Question 10

Which organization coordinates volunteer activities that help make communities safer, stronger, and better prepared to respond to emergencies? (p. 62)

Answer 10

citizen corps

Question 11

Who does the fire and emergency services organization depend upon for the financial, personnel, political, and moral support to operate? (p. 62)

Answer 11

residents

Question 12

What centers may need multilingual personnel to take accurate information over the telephone? (p. 63)

Answer 12

telecommunications

Question 13

What is one way of connecting cultural groups with the organization and providing training at the same time? (p. 63)

Answer 13

sensitivity training

Question 14

What enhances the organization’s public image and provides a valuable public service? (p. 63)

Answer 14

public education

Question 15

For public education programs, the organization should divide the community into __________, more manageable groups. (p. 63)

Answer 15

smaller

Question 16

The __________ of the public education programs should reflect the service area’s needs. (p. 64)

Answer 16

scope

Question 17

What provides emergency response personnel with an opportunity to interact directly with people from local neighborhoods? (p. 65)

Answer 17

presentations

Question 18

U.S. television and cable media are required to set aside part of their broadcast time for __________ or messages. (p. 65)

Answer 18

public service announcements

Question 19

What is one of the most important skills chief officers can use when dealing with the public? (p. 66)

Answer 19

effective listening

Question 20

The chief officer’s duty when a complaint/concern is presented is to use every __________ and ethical means within that officer’s authority to satisfy the concern. (p. 67)

Answer 20

legal

Question 21

Who is responsible for the results of the release of information? (p. 67)

Answer 21

chief officer

Question 22

By complying with all open meeting laws applicable to the jurisdiction, organizations will gain trust with the community. This is a level of __________. (p. 68)

Answer 22

transparency