2 Actors, customer requirement and criteria Flashcards
Actors
final clients
public entities
transport companies or private carriers
railway infrastructure companies or mostly state owned organization, responsible for accessibility of infrastructure as well as for construction and maintenance of infrastructure.
Actors -
Final clients
Eventual and effective customer who are looking for transport services, or voting on transport projects in referendum
effective customer who are using the transport system and are concerned about the delivered performance
actors - state bodies
(public entities)
state as a legislator concerning transportation
- managing transport institutions
- setting frames from financial, organization, infrastructural, and operational aspects
State organization is responsible for
- coordination of tariffs, transport services and financial of PT services
- managing planning of construction and maintenance of the public owned road network
confederation, cantors, in some case municipalities are responsible for the legal framework for construction, operation and maintenance of transport infrastructure.
Rail infrastructure: responsibility for construction, maintenance and operation?
railway companies
legal aspects of carries of Road and rail
Road: federal legal frame condition for vehicle and drivers (technical admission, working hours)
Rail: vehicles and operating staff (working hours) submitted to federal supervision.
transport companies for
service planning and logistics
deal with of transportation mode and staff
preparation and maintenance of transport modes
transport infrastructure companies responsible for
accessibility to the transport network
operating the transport network
extension and maintenance of infrastructure
General requirement on PT
User requirements
Quality
attractiveness of transport offer
General requirement on PT
Operator requirements
Cost revenue ratio (economic aspects)
Investment and operating costs
Users payment (fares) and 3th parties payments (e.g subsidies)
General requirement on PT
Public requirements
effects of transport modes on other sectors (public economic aspects)
Criteria: Consequences for human and environment:
- noise and emission
- energy and space consumption
- protection of landscape and urban shape
- segregation effects of transport infrastructure
- safety / security
Costs:
- efficient and economic use of public money for private and public transport
- optimizing of total costs
Public targets
- satisfying transport needs of population and economy
- socially (e.g. satisfying mobility requests for non-motorized population)
- spatial polity (urban development, regional politics)
- other issued such as defense, occupation, quality growth, prestige..
General requirement on PT
common requirements
safety and security (users / operators)
consequences from accidents (public)
General performance criteria
take in consideration the customer requirement
on the supply side set priorities in sequence: market - operation - technique
Priorities for long and short distance public transport
short: availability, reliability, travel speed, comfort
long: travel speed, comfort, reliability, availability
advantages and disadvantages of public and private transport
PT: adv concerned dis: user
Private motorized T: adv: user dis: concerned
